Part Time Bridal Sales

Davids Bridal•Maple Shade, NJ

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience for David’s Bridal customers. Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and perform store presentation and operational duties. Bridal Stylists serve as brand ambassadors and demonstrate David’s Bridal values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager. Stylists welcome customers, learn their needs, help them find a gown or dress, and guide them through appointments, alterations, personalization, and related products and services. They use store systems and iPad tools to manage customer flow and provide product information. They also support store standards, sales goals, transactions, merchandising, inventory tasks, loss prevention, and the development of their own and their teammates’ product knowledge and service skills.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see at close and distant range, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and over the phone with friendly enthusiasm, adapting communication to their needs.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide a 5-Star Customer Service experience.
Serve multiple customers, address concerns, and escalate issues to store leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build customer relationships by asking questions, listening to needs, and helping identify a suitable gown or dress, striving to do so within the first three try-ons.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain the role of alterations and promote alteration services and personalization options in partnership with Alterations Specialists.
Support the store goal of having 80% of brides sold schedule an alterations appointment.
Take and enter required measurements for dress orders to help minimize returns and exchanges.
Maintain clean, organized, and promotion-ready store standards; report broken or damaged equipment to management.
Maintain the required dress code and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and provide product and service information to build satisfaction and loyalty.
Meet hourly sales productivity standards by using the 5-Step Selling Process.
Support cash-wrap processes and accurately complete transactions, including offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Work toward platform conversion and add-on goals, including headpieces, foundations, and shoes.
Schedule return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and build product knowledge and fashion trend expertise; strive to exceed sales targets and qualify for Circle of Excellence.
Carry out assigned processes, behaviors, contests, programs, promotions, signage, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately record shifts, breaks, and meals; and follow loss-prevention and security policies.
Complete assigned training, including required myLearning courses within the first 90 days, and remain current with the curriculum.
Celebrate team members’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve.
Perform additional duties as needed.