Part Time Bridal Sales

Davids Bridal•West Springfield, MA

About The Position

The Bridal Stylist provides a positive, friendly, empathetic, and professional sales experience to David’s Bridal customers. The role delivers 5-Star Customer Service, achieves sales and productivity goals by following the company’s selling behaviors, and supports store presentation and operations. Bridal Stylists serve as brand ambassadors and demonstrate David’s Bridal’s values and success factors. The position reports to the Store Manager in partnership with the Sales Manager. The Stylist supports customers throughout their shopping experience, including preparing for appointments, understanding customer needs, recommending gowns and related products and services, arranging follow-up appointments, and partnering with Alterations Specialists. The role also contributes to sales, service, and operational goals; maintains store standards; follows company policies and procedures; and participates in training and development.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers warmly in person and over the phone, communicate clearly, and adapt communication style to customer needs.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide product and service information.
Provide exceptional service to multiple customers at once and contribute to the store’s 5-Star Customer Service results.
Address customer concerns and escalate them to store leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build customer relationships by asking questions, listening to customer expectations and needs, and recommending suitable gowns or dresses.
Review the Timeline Calendar, set future appointments, and follow up with customers.
Explain the role of alterations, promote alterations and personalization services, and partner with Alterations Specialists to schedule appointments.
Support the goal of converting 80% of brides sold to Alterations appointments.
Take and enter accurate measurements as required for dress orders and to minimize returns and exchanges.
Maintain clean, organized, promotion-ready store standards and report broken or damaged equipment to management.
Meet the company dress code and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and provide product and service information.
Meet hourly sales productivity standards by using the 5-Step Selling Process.
Support cash-wrap behaviors and process transactions accurately, including offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Work toward platform conversion and add-on goals, including headpieces, foundations, and shoes.
Set follow-up appointments for the wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and build product knowledge and fashion-trend expertise; strive to exceed sales targets.
Carry out assigned processes, behaviors, contests, programs, and store-management tasks, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in achieving sales, service, and operational goals.
Accurately clock in and out for scheduled shifts, breaks, and meals, and follow loss-prevention and security policies.
Complete assigned training and myLearning courses, celebrate team members’ successes, share sales and product expertise, and use coaching and feedback to improve.