Part Time Bridal Sales
About The Position
The Stylist provides a positive, friendly, empathetic, and professional selling experience to customers while delivering 5-Star Customer Service, achieving sales and productivity goals, and supporting store presentation and operations. Bridal Stylists serve as David’s Bridal brand ambassadors and demonstrate the brand’s values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager. Stylists welcome and assist customers, prepare for appointments, identify customer needs, recommend gowns and related products and services, and help coordinate alterations and future appointments. They use store systems and iPad tools to manage customer flow and share product information. They also support sales transactions, store standards, promotions, merchandising, inventory tasks, loss prevention, and team goals. Stylists complete assigned training, build product and fashion knowledge, and contribute to the development and success of fellow team members.
Requirements
- High school diploma or equivalent.
- Able to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
- Able to occasionally lift up to 25 pounds.
- Able to see up close and at a distance, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.
Nice To Haves
- 1–2 years of prior retail experience in an apparel, service, or specialty-store environment.
- Prior experience with a computerized point-of-sale system.
Responsibilities
- Welcome customers in person and by phone with genuine, friendly enthusiasm, adapting communication to their needs.
- Use appointment, customer, and point-of-sale systems, along with iPad tools, to manage customer flow and provide product information.
- Provide exceptional service to multiple customers, address concerns, and escalate issues to store leadership when appropriate.
- Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
- Build relationships by asking questions, listening to customer needs, and helping identify a suitable gown or dress, with the goal of finding it within the first three try-ons.
- Review the Timeline Calendar, set future appointments, and follow up with customers.
- Explain the role of alterations and promote alterations services and personalization options in partnership with Alterations Specialists.
- Help schedule alterations appointments and support the store goal of 80% conversion of brides sold to alterations appointments.
- Take and enter accurate measurements required for dress orders to minimize returns and exchanges.
- Maintain clean, organized, and promotion-ready store standards; report broken or damaged equipment to management.
- Maintain dress code standards and promote David’s Bridal loyalty and partner programs.
- Respond promptly to customer questions with product and service information and build customer satisfaction and loyalty.
- Meet hourly sales productivity standards by following the 5-Step Selling Process.
- Support cash-wrap behaviors and accurately process transactions, offer add-ons and services, confirm contact information, review receipts and policies, and schedule future appointments.
- Follow procedures for special-order dresses.
- Work toward sales metrics, including platform conversion and add-on goals for headpieces, foundations, and shoes.
- Set return appointments for the wedding party, including bridesmaids, mothers of the bride, and flower girls.
- Complete training and build product knowledge and fashion-trend expertise; strive to exceed sales targets and qualify for Circle of Excellence membership.
- Execute assigned processes, behaviors, contests, and programs, including promotions and sign setup, merchandising and visual changes, markdowns, and inventory counts.
- Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security procedures.
- Complete assigned training and myLearning courses, remain current with the curriculum, and focus on ongoing development.
- Celebrate team members’ successes, share sales expertise and product knowledge, and accept and apply coaching and feedback.
- Perform additional duties as needed.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
