Part Time Bridal Sales

Davids Bridal • Tampa, FL

6d

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. Bridal Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and support store presentation and operations. They act as brand ambassadors and demonstrate David’s Bridal’s values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager.

Stylists welcome and assist customers, prepare for appointments, learn customer needs, recommend gowns and related products, and help customers arrange future appointments and alterations. They use customer-management, point-of-sale, and iPad tools; maintain product and fashion knowledge; and contribute to sales, service, and operational goals. The position also involves maintaining store standards, completing training, following security and loss-prevention policies, and supporting merchandising and inventory tasks.

Requirements

• High school diploma or equivalent.
• Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
• Ability to occasionally lift up to 25 pounds.
• Ability to see at close and distant ranges, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

• One to two years of prior retail experience in an apparel, service, or specialty store environment.
• Prior experience with a computerized point-of-sale system.

Responsibilities

• Welcome customers warmly in person and over the phone, adapt communication to their needs, and provide exceptional service to multiple customers.
• Use appointment, customer-management, point-of-sale, and iPad systems to manage customer flow and share product and service information.
• Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
• Build relationships by listening to customers’ emotional and practical needs and work to identify a suitable gown or dress within the first three try-ons.
• Address customer concerns promptly and confidently, escalating issues and partnering with leadership when appropriate.
• Review the Timeline Calendar, schedule future appointments, and follow up with customers.
• Explain and promote alterations, personalization options, and other services; coordinate appointments with Alterations Specialists.
• Help the store achieve its goal of 80% of brides sold being booked for alterations appointments.
• Take and enter accurate measurements as required for dress orders and to minimize returns and exchanges.
• Maintain clean, organized, promotion-ready store standards and report broken or damaged equipment to management.
• Meet dress-code standards and offer David’s Bridal loyalty and partner programs.
• Respond to customer questions and provide product and service information to support satisfaction and loyalty.
• Meet hourly sales productivity standards using the 5-Step Selling Process.
• Support cash-wrap behaviors and process transactions accurately, including offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
• Follow procedures for special-order dresses and work toward platform conversion and add-on goals, including headpieces, foundations, and shoes.
• Schedule return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
• Complete training, build product knowledge and fashion expertise, and strive to meet sales targets and qualify for Circle of Excellence.
• Carry out assigned processes, behaviors, contests, and programs, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
• Support store sales, service, and operational goals; accurately record shifts, breaks, and meals; and follow loss-prevention and security policies.
• Focus on development, complete assigned training and myLearning courses within the first 90 days, and remain current with the myLearning curriculum.
• Celebrate team members’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve.
• Perform additional duties as needed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED