Part Time Bridal Sales

Davids Bridal•Rochester, NY

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience for all customers. Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the selling behaviors, and perform duties related to store presentation and operations. Bridal Stylists act as David’s Bridal brand ambassadors and demonstrate the brand’s values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager. The position involves serving multiple customers, preparing for appointments, helping customers find gowns and related products, promoting alterations and personalization services, and supporting sales, service, and operational goals. Stylists use store systems and iPad tools, maintain store standards, process transactions, complete training, and collaborate with the store team.

Requirements

High school diploma or equivalent.
Ability to provide friendly, professional customer service and communicate effectively.
Ability to stand, walk, and sit for extended periods; reach; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use computers and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty-store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers with friendly enthusiasm, communicate clearly, and adapt communication style to suit their needs.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide product and service information.
Provide exceptional service to multiple customers and contribute to the store’s 5-Star Customer Service results.
Address customer concerns and escalate or partner with leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build rapport by asking questions and listening to customers’ emotional and practical needs.
Help customers identify an appropriate gown or dress, striving to do so within the first three try-ons.
Review the Timeline Calendar, set future appointments, and follow up with customers.
Explain the role of alterations, promote alterations and personalization services, and coordinate appointments with Alterations Specialists.
Support the store goal of 80% conversion of brides sold to alterations appointments.
Take and enter measurements as required for dress orders and to help minimize returns and exchanges.
Maintain clean, organized, promotion-ready store standards and report damaged or broken equipment to management.
Maintain dress code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and build relationships that support satisfaction and loyalty.
Meet hourly sales productivity standards by using the 5-Step Selling Process.
Support cash-wrap behaviors and process transactions accurately, including asking about the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Achieve platform conversion and add-on goals, including headpiece, foundations, and shoes goals.
Set return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and build product knowledge and fashion-trend expertise.
Work toward Circle of Excellence membership by exceeding sales targets.
Execute new processes, behaviors, contests, and programs as assigned.
Complete store tasks such as promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in achieving sales, service, and operational goals.
Accurately clock in and out for scheduled shifts, breaks, and meals, and follow loss-prevention and security policies.
Complete assigned training and ongoing development, celebrate team successes, share expertise with fellow stylists, and use coaching and feedback to improve.
Complete required myLearning courses within the first 90 days and remain current with the myLearning Curriculum.
Perform additional duties as needed.