Part Time Bridal Sales
About The Position
The Stylist provides a positive, friendly, empathetic, and professional selling experience to customers. The role delivers 5-Star Customer Service, achieves sales and productivity goals by following David’s Bridal selling behaviors, and performs duties related to store presentation and operations. Bridal Stylists act as brand ambassadors and demonstrate the company’s values and success factors. The position reports to the Store Manager in partnership with the Sales Manager. Stylists welcome and assist customers, prepare for appointments, learn customer needs, recommend dresses, explain alterations and personalization services, and help schedule follow-up appointments. They use customer-management, point-of-sale, and iPad systems to support the customer experience, maintain store standards, process transactions accurately, and contribute to sales, service, and operational goals. The role also involves training, product and fashion knowledge development, teamwork, and carrying out store processes and tasks assigned by management. This is a part-time position. A high school diploma or equivalent is required. Prior retail experience in an apparel, service, or specialty store and experience with a computerized POS system are preferred. The role includes standing, walking, sitting, reaching, climbing stairs, bending, kneeling, crouching or crawling, and occasionally lifting up to 25 pounds. Employees must be able to communicate with customers and use computers and electronic devices for extended periods.
Requirements
- High school diploma or equivalent.
- Ability to provide customer service to multiple customers and communicate clearly and professionally.
- Ability to use computerized customer, appointment, point-of-sale, and electronic systems.
- Ability to perform the physical demands of the role, including occasionally lifting up to 25 pounds and using computers and electronic devices for extended periods.
Nice To Haves
- One to two years of prior retail experience in an apparel, service, or specialty store environment.
- Prior experience with a computerized POS system.
Responsibilities
- Welcome customers in person and by phone with genuine enthusiasm; communicate clearly and adapt to customers’ needs.
- Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide product and service information.
- Serve multiple customers while providing exceptional service, addressing concerns, and escalating issues when appropriate.
- Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
- Build rapport by asking questions and listening to understand customers’ practical and emotional needs.
- Help customers find suitable dresses, striving to identify the right gown or dress within the first three try-ons.
- Review the timeline calendar, schedule future appointments, and follow up with customers.
- Explain and promote alterations and personalization services; partner with Alterations Specialists to arrange appointments and help achieve the store’s alterations-appointment conversion goal.
- Take and enter measurements as needed for dress orders and to minimize returns and exchanges.
- Maintain clean, organized, and promotional-ready store standards; report broken or damaged equipment to management.
- Meet dress-code standards and promote David’s Bridal loyalty and partner programs.
- Respond promptly to customer questions and build relationships that support satisfaction and loyalty.
- Meet hourly sales productivity standards by using the 5-Step Selling Process and strive to exceed sales targets.
- Support cash-wrap processes and accurately complete transactions, including asking about the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling appointments.
- Follow special-order dress procedures and work toward platform-conversion and add-on goals.
- Set return appointments for the full wedding party, including bridesmaids, mothers of the bride, and flower girls.
- Complete training and continually develop product knowledge and fashion-trend expertise.
- Execute new processes, behaviors, contests, and programs as assigned.
- Perform store tasks assigned by management, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
- Support the store team in achieving sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security policies.
- Complete assigned training and myLearning courses, remain current with the curriculum, share expertise with fellow stylists, celebrate team members’ successes, and apply coaching and feedback.
- Perform additional duties as needed.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet early-pay access
- Referral incentive program
- Dream Maker discount after the first pay period
- Vision care
- Supplemental critical illness, hospital indemnity, and accidental injury insurance
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
