Part Time Bridal Sales

Davids Bridal•Buford, GA

22d

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to customers while delivering 5-Star Customer Service, achieving sales and productivity goals, and supporting store presentation and operations. Bridal Stylists act as David’s Bridal brand ambassadors and demonstrate the brand’s values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager. Stylists welcome and assist customers, prepare for appointments, understand customer needs, recommend gowns and related products and services, and manage follow-up appointments. They use store systems and iPad tools to support customer flow and product research, work with Alterations Specialists to coordinate fitting and personalization appointments, and help maintain store standards. The position also includes sales transactions, training, merchandising, inventory-related tasks, and collaboration with the store team.

Requirements

High school diploma or equivalent degree.
Able to meet the physical demands of the role, including standing, walking, and sitting for extended periods; reaching; climbing stairs; stooping, kneeling, crouching, or crawling; and occasionally lifting up to 25 pounds.
Able to talk to and hear customers and to use vision, a computer, and electronic devices for extended periods.

Nice To Haves

1–2 years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and by phone with friendly enthusiasm, communicate clearly, and adapt communication style to customers.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide service and product information.
Provide exceptional service to multiple customers and address customer concerns, escalating issues to leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build relationships with customers by asking questions, listening to their needs, and identifying suitable gowns or dresses.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain the role of alterations and promote alterations services and personalization options.
Partner with Alterations Specialists to schedule appointments and support the goal of converting 80% of brides sold into Alterations appointments.
Take and enter measurements as required for dress orders and to minimize returns and exchanges.
Maintain clean, organized, and promotion-ready store standards and report broken or damaged equipment to management.
Meet dress code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and build customer satisfaction and loyalty.
Meet hourly sales productivity standards using the 5-Step Selling Process.
Process transactions accurately and follow cash-wrap behaviors, including asking about the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Work toward or achieve platform conversion and add-on goals, including headpieces, foundations, and shoes.
Set follow-up appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and build product knowledge and fashion trend expertise; strive to exceed sales targets and qualify for Circle of Excellence membership.
Execute assigned processes, behaviors, contests, and programs.
Perform assigned store-management tasks, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss prevention and security policies.
Complete assigned training and myLearning courses, remain current with the myLearning curriculum, celebrate teammates’ successes, share expertise, and respond to coaching and feedback.
Perform additional duties as needed.