Part Time Bridal Sales

Davids Bridal•Madison, TN

2d•Onsite

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to customers while delivering 5-Star Customer Service, achieving sales and productivity goals, and supporting store presentation and operations. Bridal Stylists serve as David’s Bridal brand ambassadors and demonstrate the company’s values and success factors. The role reports to the Store Manager in partnership with the Sales Manager. The Stylist welcomes and assists customers in person and by phone, manages appointments and customer information using store systems and iPad tools, prepares for appointments, and helps customers identify gowns and dresses suited to their expectations and needs. The role also supports alterations and personalization services, takes and records measurements, maintains store standards, and builds customer relationships through follow-up and future appointments. The Stylist follows the 5-Step Selling Process, processes transactions accurately, promotes add-ons and services, and works toward sales, conversion, and productivity targets. The role includes supporting merchandising, promotions, inventory activities, loss prevention, store operations, and the development of colleagues. Stylists complete required training and remain open to coaching and feedback.

Requirements

High school diploma or equivalent.
Ability to provide customer service, communicate clearly, and support multiple customers at one time.
Ability to use computerized store systems, customer appointment tools, point-of-sale systems, and electronic devices.
Ability to meet sales and productivity standards and follow store procedures.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and read and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers with friendly enthusiasm, communicate clearly, and adapt communication style to customer needs.
Use appointment, customer, and point-of-sale systems and iPad tools to manage customer flow and provide product and service information.
Provide exceptional service to multiple customers and proactively address concerns, escalating issues to leadership when appropriate.
Prepare for customer appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build relationships by asking questions and listening to understand customers’ emotional and practical needs; help customers identify suitable gowns or dresses.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain the role of alterations and promote alterations and personalization services in partnership with Alterations Specialists.
Help set alterations appointments and support the store goal of converting 80% of brides sold to alterations appointments.
Take and enter accurate measurements for dress orders to help minimize returns and exchanges.
Maintain clean, organized, promotion-ready store standards; report broken or damaged equipment to management and meet dress code standards.
Offer the David’s Bridal loyalty and partners program.
Respond promptly to customer questions and build relationships that support satisfaction and loyalty.
Maintain hourly sales productivity standards using the 5-Step Selling Process.
Support cash-wrap behaviors and process transactions accurately, including asking about the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses and work toward platform conversion and add-on goals.
Schedule return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training, build product knowledge and fashion trend expertise, and work toward exceeding sales targets.
Execute assigned processes, behaviors, contests, and programs; perform promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in meeting sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security policies.
Complete assigned training and development, celebrate team members’ successes, share sales expertise and product knowledge, and apply coaching and feedback.
Perform additional duties as needed.