Part Time Bridal Sales

Davids Bridal•Syracuse, NY

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and perform duties related to store presentation and operations. Bridal Stylists serve as brand ambassadors and demonstrate the values and success factors of the David’s Bridal brand. The role reports to the Store Manager in partnership with the Sales Manager.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see at close and distant ranges, use peripheral vision and depth perception, and use computers and electronic devices for extended periods.

Nice To Haves

1–2 years of prior retail experience in an apparel, service, or specialty-store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and by phone, communicate clearly, and adapt communication style to suit customer needs.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide an excellent customer experience.
Provide exceptional service to multiple customers, address concerns proactively, and escalate issues to leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build relationships with customers by asking questions, listening to their needs, and helping identify a suitable gown or dress.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain alterations and personalization services, promote those services, and partner with Alterations Specialists to schedule appointments.
Help the store achieve its goal of having 80% of brides sold book Alterations appointments.
Take and enter accurate measurements for dress orders to minimize returns and exchanges.
Maintain store cleanliness, organization, promotional readiness, dress-code standards, and report broken or damaged equipment.
Promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and provide product and service information.
Meet hourly sales productivity standards by using the 5-Step Selling Process.
Support cash-wrap practices and process transactions accurately, including offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses and work toward platform conversion and add-on sales goals.
Schedule return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training and build product knowledge and fashion-trend expertise; strive to exceed sales targets and qualify for Circle of Excellence.
Carry out assigned processes, behaviors, contests, programs, promotional and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security policies.
Complete assigned development training and myLearning courses, celebrate team successes, share expertise, and use coaching and feedback to improve.
Perform additional duties as needed.