Part Time Bridal Sales

Davids Bridal•Macon, GA

22d

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to customers while delivering 5-Star Customer Service, achieving sales and productivity goals, and supporting store presentation and operations. Bridal Stylists serve as David’s Bridal brand ambassadors and demonstrate the brand’s values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager. The Stylist welcomes and assists customers, prepares for appointments, understands customer needs, recommends gowns and related products and services, and builds lasting customer relationships. The role uses store systems and iPad tools to manage customer flow and communicate product information, coordinates alterations and future appointments, maintains store standards, and supports sales, service, and operational goals. Stylists complete required training, develop product and fashion knowledge, and contribute to the success of the team.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see at close and far distances, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and by phone with friendly enthusiasm, communicate clearly, and adapt communication style to customer needs.
Use appointment, customer, and point-of-sale systems and iPad tools to manage customer flow and provide product and service information.
Provide exceptional service to multiple customers, address concerns, and escalate issues to leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build customer relationships by asking questions, listening to expectations and needs, and working to identify a suitable gown within the first three try-ons.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain the role of alterations in fitting and personalizing gowns; promote alterations services and coordinate appointments with Alterations Specialists.
Support the store goal of converting 80% of brides sold to alterations appointments.
Take and enter accurate measurements for dress orders to help minimize returns and exchanges.
Maintain clean, organized, and promotion-ready store standards; report broken or damaged equipment to management and follow dress code standards.
Offer the David’s Bridal loyalty and partners program.
Respond promptly to customer questions and build relationships that support satisfaction and loyalty.
Meet hourly sales productivity standards using the 5-Step Selling Process and consistently achieve platform conversion of 65% or greater.
Support cash-wrap processes and accurately process transactions, including asking about the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses and work toward add-on goals for headpieces (75%), foundations (10%), and shoes (20%).
Set return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training, build product knowledge and fashion trend expertise, and strive to exceed sales targets and qualify for Circle of Excellence membership.
Execute assigned new processes, behaviors, contests, and programs; assist with promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in achieving sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss prevention and security policies.
Complete assigned training and required myLearning courses within the first 90 days and remain current with the curriculum.
Celebrate team members’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve.
Perform additional duties as needed.