Part Time Bridal Sales
About The Position
The Stylist provides a positive, friendly, empathetic, and professional selling experience for David’s Bridal customers. Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and perform duties related to store presentation and operations. Bridal Stylists serve as brand ambassadors and demonstrate David’s Bridal’s values and critical success factors. The position reports to the Store Manager in partnership with the Sales Manager. The role includes welcoming and assisting customers in person and by phone; managing appointments and customer flow; preparing for appointments; learning customers’ needs; recommending gowns and related products and services; taking and entering measurements; coordinating with Alterations; processing transactions; and supporting store standards and operations. Stylists also complete required training, build product and fashion knowledge, contribute to team goals, and respond constructively to coaching and feedback.
Requirements
- High school diploma or equivalent.
- Ability to meet the physical demands of the role, including standing, walking, and sitting for extended periods; reaching; climbing stairs; stooping, kneeling, crouching, or crawling; communicating with and hearing customers; occasionally lifting up to 25 pounds; and using vision and electronic devices for extended periods.
Nice To Haves
- One to two years of prior retail experience in an apparel, service, or specialty store environment.
- Prior experience with a computerized point-of-sale system.
Responsibilities
- Welcome customers with friendly enthusiasm, communicate clearly, and adapt communication style to customer needs.
- Use appointments, customer profiles, point-of-sale systems, and iPad tools to manage customer flow and provide service and product information.
- Provide exceptional service to multiple customers and address customer concerns, escalating issues to leadership when appropriate.
- Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
- Build relationships by asking questions and listening to understand customers’ expectations and needs; aim to identify a suitable gown within the first three try-ons.
- Review the Timeline Calendar, set future appointments, and follow up with customers.
- Explain and promote alterations services and personalization options, and partner with Alterations Specialists to arrange appointments.
- Support the goal of converting 80% of brides sold to Alterations appointments.
- Take and enter accurate measurements as required for dress orders and to minimize returns and exchanges.
- Maintain store standards for cleanliness, organization, promotional readiness, and dress code; report broken or damaged equipment to management.
- Offer the David’s Bridal loyalty and partners program.
- Respond promptly to customer questions and build relationships that support customer satisfaction and loyalty.
- Meet hourly sales productivity standards using the 5-Step Selling Process and consistently achieve platform conversion and add-on goals.
- Process transactions accurately and follow cash-wrap behaviors, including asking about the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
- Follow procedures for special-order dresses and schedule return appointments for the complete wedding party.
- Complete training and continually develop product knowledge and fashion trend expertise; strive to exceed sales targets and qualify for Circle of Excellence.
- Execute assigned new processes, behaviors, contests, programs, merchandising and visual changes, promotions, markdowns, and inventory counts.
- Support store sales, service, and operational goals; accurately record shifts, breaks, and meals; and follow loss-prevention and security policies.
- Complete assigned development training and required myLearning courses within the first 90 days, and keep current with the myLearning Curriculum.
- Celebrate team members’ successes, share sales expertise and product knowledge, and receive and apply coaching and feedback.
- Perform additional duties as needed.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
