Part Time Bridal Sales
About The Position
The Stylist provides a positive, friendly, empathetic, and professional selling experience to customers. Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and perform store presentation and operational duties. Bridal Stylists serve as brand ambassadors and demonstrate David’s Bridal’s values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager. The position focuses on understanding customers’ needs, helping them find gowns and dresses, supporting alterations and personalization services, and managing appointments and follow-ups. Stylists also contribute to store sales, service, and operational goals; maintain product knowledge; complete required training; and perform additional duties assigned by store management.
Requirements
- High school diploma or equivalent.
- Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
- Ability to occasionally lift up to 25 pounds.
- Ability to see near and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer and electronic devices for extended periods.
Nice To Haves
- One to two years of prior retail experience in an apparel, service, or specialty store environment.
- Prior experience using a computerized point-of-sale system.
Responsibilities
- Welcome customers with friendly enthusiasm, communicate clearly, and adapt communication style to their needs.
- Use customer, appointment, point-of-sale, and iPad systems to manage customer flow and provide product and service information.
- Serve multiple customers while delivering exceptional service, addressing concerns, and escalating issues to leadership when appropriate.
- Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
- Build relationships by asking questions and listening to understand customers’ emotional and practical needs.
- Help customers identify a suitable gown or dress, striving to find the right choice within their first three try-ons.
- Review the Timeline Calendar, schedule future appointments, and follow up with customers.
- Explain and promote alterations and personalization services, and partner with Alterations Specialists to arrange appointments.
- Take and enter measurements needed for dress orders to help minimize returns and exchanges.
- Maintain clean, organized, promotion-ready store standards and report broken or damaged equipment to management.
- Meet dress code standards and promote the David’s Bridal loyalty and partners program.
- Respond promptly to customer questions and build customer satisfaction and loyalty.
- Meet hourly sales productivity standards using the 5-Step Selling Process and accurately process transactions at the cash wrap.
- Ask about the shopping experience, offer add-ons and services, confirm contact information, review receipts and policies, and schedule future appointments during checkout.
- Follow special-order dress procedures and work toward platform conversion and add-on goals.
- Schedule return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
- Complete training and build product knowledge and fashion trend expertise; strive to exceed sales targets and qualify for Circle of Excellence membership.
- Carry out assigned processes, behaviors, contests, and programs, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
- Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss prevention and security policies.
- Complete assigned training and myLearning courses, remain current with the curriculum, share sales expertise and product knowledge, celebrate teammates’ successes, and use coaching and feedback to improve.
- Perform additional duties as needed.
Benefits
- Team bonus
- Dayforce Wallet early pay access
- Referral incentive program
- Dream Maker discount after the first pay period
- Vision care
- Supplemental insurance for critical illness, hospital indemnity, and accidental injury
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile service discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
- Competitive pay
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
