Part Time Bridal Sales

Davids Bridal•Scottsdale, AZ

About The Position

The Bridal Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. Stylists deliver 5-Star Customer Service, work toward sales and productivity goals by following the company’s selling behaviors, and perform store presentation and operational duties. They serve as brand ambassadors and demonstrate David’s Bridal values and success factors. The role reports to the Store Manager in partnership with the Sales Manager. The Stylist welcomes and assists customers, prepares for appointments, learns their needs, recommends gowns and related products, and supports appointments and follow-up. The role also includes helping customers with alterations and personalization services, maintaining store standards, processing transactions, and supporting sales, service, and operational goals. Stylists participate in training, use coaching and feedback to develop their skills, and collaborate with the store team.

Requirements

High school diploma or equivalent.
Ability to provide customer service to multiple customers and communicate clearly and professionally.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and over the phone, adapting communication to their needs and providing friendly, professional service.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and communicate product information.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build relationships by asking questions, listening to customer needs, and recommending suitable gowns and dresses.
Address customer concerns and escalate issues to the leadership team when appropriate.
Review the Timeline Calendar, set future appointments, and follow up with customers.
Promote alterations, personalization options, and related services; partner with Alterations Specialists to arrange appointments.
Take and enter measurements needed for dress orders and to help minimize returns and exchanges.
Maintain clean, organized, promotional-ready store standards, follow dress code requirements, and report damaged equipment.
Promote David’s Bridal loyalty and partner programs.
Meet hourly sales productivity standards using the 5-Step Selling Process and work toward platform conversion and add-on goals.
Process transactions accurately and follow cash-wrap behaviors, including offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses and set return appointments for the wedding party.
Complete training, develop product knowledge and fashion trend expertise, and work toward sales targets and Circle of Excellence membership.
Carry out assigned processes, contests, programs, promotional and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support store sales, service, and operational goals; accurately clock in and out and follow loss prevention and security policies.
Complete required myLearning courses within the first 90 days and remain current with the curriculum.
Celebrate team members’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve.
Perform additional duties as needed.