Part Time Bridal Sales
About The Position
The Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. Stylists deliver 5-Star Customer Service, work toward sales and productivity goals by following the company’s selling behaviors, and perform duties related to store presentation and operations. Bridal Stylists serve as brand ambassadors and demonstrate David’s Bridal’s values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager. The position involves welcoming and assisting customers in person and by phone, preparing for appointments, understanding customer needs, helping customers find gowns and dresses, and advising them about alterations and personalization services. Stylists use customer-management, appointment, point-of-sale, and iPad systems, maintain product and fashion knowledge, and support store sales, service, and operational goals. They also perform assigned merchandising, promotion, inventory, and other store tasks. This is a part-time role. The listed part-time benefits include a rewarding environment and competitive pay, team bonus, early-pay access through Dayforce Wallet, referral incentives, a Dream Maker discount after the first pay period, vision care, supplemental insurance, a 401(k) program, and various discounts and legal benefits.
Requirements
- High school diploma or equivalent degree.
- Ability to provide professional, empathetic customer service and communicate clearly with customers.
- Ability to use computerized customer, appointment, point-of-sale, and other electronic systems.
- Ability to meet sales, conversion, productivity, and add-on goals.
- Ability to work collaboratively, maintain positive relationships, and respond constructively to coaching and feedback.
- Personal integrity, determination, commitment, and persistence in challenging situations.
Nice To Haves
- One to two years of prior retail experience in an apparel, service, or specialty-store environment.
- Prior experience with a computerized point-of-sale system.
Responsibilities
- Welcome customers with genuine enthusiasm by phone and in person, communicating clearly and adapting to their needs.
- Use appointment, customer-management, point-of-sale, and iPad systems to manage customer flow, provide information, and support the customer experience.
- Serve multiple customers and contribute to 5-Star Customer Service; address concerns and escalate them to leadership when appropriate.
- Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
- Build rapport by welcoming customers, asking questions, and listening to understand their practical and emotional needs.
- Help customers identify a suitable gown or dress, striving to do so within the first three try-ons.
- Review the Timeline Calendar, arrange future appointments, and follow up with customers.
- Explain alterations and personalization services, partner with Alterations Specialists, and help schedule fitting and personalization appointments.
- Help the store achieve its goal of converting 80% of brides sold to Alterations appointments.
- Take and enter measurements as required for dress orders to help minimize returns and exchanges.
- Maintain clean, organized, promotional-ready store standards; report broken or damaged equipment to management.
- Meet personal dress-code standards and promote David’s Bridal’s loyalty and partner programs.
- Respond promptly to customer questions and provide product and service information.
- Meet hourly sales productivity standards by using the 5-Step Selling Process.
- Support cash-wrap behaviors and process transactions accurately, including offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
- Follow procedures for special-order dresses and consistently achieve a platform conversion of 65% or greater.
- Work toward add-on goals of 75% for headpieces, 10% for foundations, and 20% for shoes.
- Set return appointments for the complete wedding party, including bridesmaids, the mother of the bride, and flower girls.
- Complete training, develop product knowledge and fashion expertise, and strive to exceed sales targets and qualify for Circle of Excellence membership.
- Carry out assigned new processes, behaviors, contests, programs, and store tasks, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
- Support the store team in achieving sales, service, and operational goals; accurately clock in and out for scheduled shifts, breaks, and meals.
- Follow loss-prevention, security, and other store policies.
- Complete assigned ongoing development and myLearning courses, including required courses within the first 90 days, and remain current with the curriculum.
- Celebrate team members’ successes, share sales expertise and product knowledge, and use coaching and feedback to improve.
- Perform additional duties as needed.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet early-pay access
- Referral incentive program
- Dream Maker discount after the first pay period
- Vision care
- Supplemental insurance for critical illness, hospital indemnity, and accidental injury
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile service discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
