Part Time Bridal Sales

Davids Bridal•Clearwater, FL

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience for David’s Bridal customers. Stylists deliver 5-Star Customer Service, achieve sales and productivity goals by following the company’s selling behaviors, and perform duties supporting store presentation and operations. Bridal Stylists serve as brand ambassadors and demonstrate David’s Bridal’s values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager. The position involves welcoming and assisting customers, preparing for appointments, identifying customer needs, recommending gowns and related products and services, supporting alterations appointments, and contributing to sales, service, and operational goals. Stylists also complete required training, maintain product and fashion knowledge, follow store processes, and collaborate with and support fellow team members.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers in person and over the phone with friendly enthusiasm, adapting communication to their needs.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide an informed customer experience.
Provide exceptional service to multiple customers and address concerns, escalating to leadership when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build relationships by listening to customer expectations and needs, and help identify a suitable gown or dress, striving to do so within the first three try-ons.
Review the Timeline Calendar, schedule future appointments, and follow up with customers.
Explain the role of alterations and promote alterations services and personalization options.
Partner with Alterations Specialists to schedule appointments and support the goal of converting 80% of brides sold to alterations appointments.
Take and enter accurate measurements needed for dress orders and to help minimize returns and exchanges.
Maintain store standards, including cleanliness, organization, and promotional readiness, and report broken or damaged equipment to store management.
Maintain dress code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and provide product and service information to build satisfaction and loyalty.
Meet hourly sales productivity standards by using the 5-Step Selling Process.
Support cash-wrap behaviors and process transactions accurately, including asking about the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Work toward stated conversion and add-on goals, including platform conversion of 65% or greater, headpieces at 75%, foundations at 10%, and shoes at 20%.
Set return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
Complete training promptly and continually develop product knowledge and fashion trend expertise; strive to exceed sales targets and become a Circle of Excellence member.
Execute new processes, behaviors, contests, and programs as assigned.
Perform assigned store-management tasks, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in achieving sales, service, and operational goals.
Accurately clock in and out for scheduled shifts, breaks, and meals, and follow loss-prevention and security policies.
Complete assigned training and development, including required myLearning courses within the first 90 days and keeping current with the curriculum.
Celebrate team members’ successes, share sales expertise and product knowledge, and remain open to coaching and feedback.
Perform additional duties as needed.