Part Time Bridal Sales

Davids Bridal•Newark, DE

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience for David’s Bridal customers. The role is responsible for delivering 5-Star Customer Service, achieving sales and productivity goals by following the company’s selling behaviors, and supporting the presentation and operations of the store. Bridal Stylists act as brand ambassadors and demonstrate David’s Bridal’s values and critical success factors. The position reports to the Store Manager in partnership with the Sales Manager. The Stylist assists customers throughout their shopping experience, including preparing for appointments, understanding customer needs, selecting gowns and accessories, explaining alterations and personalization services, and arranging follow-up appointments. The role also supports store standards, transactions, merchandising, inventory-related tasks, loss-prevention procedures, and ongoing team development.

Requirements

High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use computers and electronic devices for long periods.
Personal integrity, including matching words with actions to build trust and respect.
Drive and determination to pursue results and persist through challenging situations.
Ability to build and maintain positive relationships within and across teams.

Nice To Haves

One to two years of prior retail experience in an apparel, service, or specialty store environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers by phone and in person with friendly enthusiasm, communicate clearly, and adapt communication style to suit customers.
Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide a 5-Star Customer Service experience.
Provide exceptional service to multiple customers at once and contribute to store customer-service goals.
Address customer concerns promptly and confidently, escalating issues to the leadership team when appropriate.
Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
Build rapport by asking questions and listening to understand customers’ emotional and practical needs and expectations.
Help customers identify a suitable gown or dress, striving to do so within the first three try-ons.
Review the Timeline Calendar, set future appointments, and follow up with customers.
Explain the role of alterations in perfecting a dress, promote alterations and personalization services, and partner with Alterations Specialists to arrange appointments.
Support the store goal of converting 80% of brides sold to Alterations appointments.
Take and enter accurate measurements as required for ordering dresses and minimizing returns and exchanges.
Maintain clean, organized, and promotion-ready store standards; report broken or damaged equipment to store management.
Meet dress-code standards and promote David’s Bridal loyalty and partner programs.
Respond promptly to customer questions and provide product and service information while building customer satisfaction and loyalty.
Meet hourly sales productivity standards by using the 5-Step Selling Process.
Follow cash-wrap behaviors and process transactions accurately, including discussing the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
Follow procedures for special-order dresses.
Work toward or achieve a 65% or greater platform conversion and add-on goals of 75% for headpieces, 10% for foundations, and 20% for shoes.
Set return appointments for the complete wedding party, including bridesmaids, the mother of the bride, and flower girls.
Complete training promptly and continually develop product knowledge and fashion-trend expertise.
Work toward Circle of Excellence membership by exceeding sales targets.
Carry out assigned new processes, behaviors, contests, and programs.
Perform store-management-assigned duties, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
Support the store team in achieving sales, service, and operational goals.
Accurately clock in and out for scheduled shifts, breaks, and meals, and follow loss-prevention and security policies.
Complete assigned development training and required myLearning courses within the first 90 days, and keep current with the myLearning curriculum.
Celebrate team members’ successes, share sales expertise and product knowledge, and remain open to coaching and feedback.
Perform additional duties as needed.