Part Time Bridal Sales

David's Bridal • Frisco, TX

23d • $16 - $21

About The Position

The Bridal Sales Stylist provides a positive, friendly, empathetic, and professional selling experience for David’s Bridal customers. The Stylist delivers 5-Star Customer Service, achieves sales and productivity goals by following the company’s selling behaviors, and supports store presentation and operations. This role is a brand ambassador who demonstrates David’s Bridal’s values and success factors and reports to the Store Manager in partnership with the Sales Manager.

The Stylist welcomes and assists customers in person and by phone, prepares for appointments, learns customers’ needs, recommends gowns and related products, and builds customer relationships. The role uses store systems and iPad tools to manage customer flow, appointments, customer information, and sales. Stylists also support alterations and personalization services, take and enter measurements, follow up with customers, complete transactions, maintain store standards, and contribute to sales, service, and operational goals. The position includes ongoing training, coaching, and collaboration with the store team.

Requirements

• High school diploma or equivalent.
• Ability to provide customer service and work with customers in a retail sales environment.
• Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, or crawl; and communicate with and hear customers.
• Ability to occasionally lift up to 25 pounds.
• Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.

Nice To Haves

• One to two years of prior retail experience in an apparel, service, or specialty-store environment.
• Prior experience using a computerized point-of-sale system.

Responsibilities

• Welcome customers with genuine enthusiasm, communicate clearly, and adapt communication to customer needs.
• Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide service and product information.
• Serve multiple customers while providing 5-Star Customer Service; address concerns and escalate when appropriate.
• Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
• Build rapport by asking questions, listening to customer needs, and recommending suitable gowns and dresses.
• Work to identify a suitable gown or dress within the customer’s first three try-ons.
• Review the Timeline Calendar, schedule future appointments, and follow up with customers.
• Promote alterations and personalization services and coordinate appointments with Alterations Specialists.
• Support the goal of converting 80% of brides sold to alterations appointments.
• Take and enter accurate measurements for dress orders and to help minimize returns and exchanges.
• Maintain clean, organized, promotional-ready store standards and report damaged or broken equipment.
• Maintain dress code standards and promote David’s Bridal loyalty and partner programs.
• Respond promptly to customer questions and build relationships that support satisfaction and loyalty.
• Meet hourly sales productivity standards by using the 5-Step Selling Process.
• Support cash-wrap procedures and process transactions accurately, including recommending add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
• Maintain knowledge of special-order dress procedures.
• Aim to achieve platform conversion of at least 65% and add-on goals for headpieces (75%), foundations (10%), and shoes (20%).
• Set return appointments for the complete wedding party, including bridesmaids, mothers of the bride, and flower girls.
• Complete training and continually develop product knowledge and fashion trend expertise; strive to exceed sales targets and qualify for Circle of Excellence membership.
• Carry out new processes, behaviors, contests, and programs as assigned.
• Perform store-management-assigned tasks such as promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
• Support store sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security policies.
• Complete assigned training and myLearning courses within the first 90 days and remain current with the curriculum.
• Share sales expertise and product knowledge with fellow Stylists, celebrate team successes, accept coaching and feedback, and apply it to improve performance.
• Perform additional duties as needed.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early-pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• MetLife Hyatt Legal Plans legal benefits
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED