Breakfast Server

Charlestowne Hotels • Racine, WI

2d

About The Position

The Breakfast Server interacts with guests and helps ensure they have a positive dining experience at the Inn from start to finish. The role includes meeting guest expectations, promptly resolving issues, and supporting dining-room and service operations. The server may also assist with special events, kitchen tasks, and other team members as needed.

Requirements

• Prior food and beverage experience is preferred; one year is specified.
• Prior guest relations training.
• Knowledge of proper food handling.
• Ability to communicate satisfactorily in English with guests, co-workers, and management so they can understand.
• Strong written and verbal communication skills.
• Positive, upbeat attitude and personality.
• Ability to perform duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness, and to work with minimal supervision.
• Punctuality and reliable attendance.
• Food safety training and certification as required by law.
• Experience working with computers, including MS Office or Google tools, point-of-sale systems such as Micros or Aloha, and reservation software such as OpenTable.
• Ability to perform physical movements safely, including reaching, extending arms overhead, bending, and stooping.
• Ability to lift, push, and pull objects weighing up to 25 pounds.

Nice To Haves

• One year of prior food and beverage experience is preferred.

Responsibilities

• Greet customers warmly and use appropriate greetings.
• Follow grooming and appearance standards.
• Prepare dining tables for service, including setting napkins and utensils, replenishing condiments, and completing other preparation and side-work tasks.
• Accurately take guest food and beverage orders and maintain knowledge of menu choices, specialties, and deviations.
• Handle table assignments and seating, offer food and drink suggestions, and communicate customer needs to cooks.
• Help ensure guests have a memorable dining experience and assist customers with disabilities.
• Accurately record revenue and accept cash, credit card, room-charge, and direct-billing payments.
• Maintain confidentiality of proprietary information and protect company assets.
• Perform basic cleaning tasks as needed or directed by a supervisor.
• Fill in for absent team members as needed and assist with special events when needed.
• Thank guests with genuine appreciation and answer the telephone using appropriate etiquette.
• Develop and maintain positive working relationships with co-workers and others.
• Comply with quality assurance expectations and standards.
• Bus tables and assist with processing dirty dishes when necessary.
• Assist the kitchen with preparation or plating when necessary.
• Clean assigned front-of-house areas, including windows, light fixtures, and the entrance.
• Fill water bottles, cut fruit, roll silverware, and complete other assigned service-related tasks.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed