Breakfast Attendant

MCR Hotels•Charlotte, NC

12d

About The Position

The Breakfast Attendant helps provide a clean, friendly, well-organized, and safe hotel experience. The role includes welcoming guests, supporting guest satisfaction, maintaining cleanliness across hotel areas as needed, and working collaboratively with team members. The attendant sets up and manages the breakfast buffet, keeps it stocked and clean during service, clears and sanitizes tables after guests depart, and cleans the kitchen after the breakfast period according to the applicable checklist. The role must follow food-safety measures and local health codes, as well as hotel procedures and brand standards. The position requires a positive, service-oriented attitude; the ability to follow guidelines, communicate effectively, and handle stressful situations; and a willingness to work a varied schedule that may include evenings, nights, weekends, and holidays. Physical duties include standing for extended periods, operating computers and other devices, and bending, stooping, crouching, and lifting or transporting food and beverage boxes weighing up to 25 pounds. Other job-related duties may be assigned.

Requirements

Must be 18 years of age or older.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work effectively in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns raised by coworkers and guests.
Must communicate information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, depending on hotel needs.
Must be able to read, write, understand, and communicate effectively in English.
Must regularly stand or remain stationary for 3–4 hours at a time.
Must be able to operate computers and other office machinery or devices, perform 10-key operation and data entry, dial a telephone, and manually manipulate objects, handles, tools, or controls.
Must be able to bend, stoop, crouch, lift, and transport food and beverage boxes weighing up to 25 pounds.
Must be able to visually inspect and observe details at close and long range.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly throughout their stay and use their names when possible.
Help achieve guest satisfaction and respond to challenging guest situations with hospitality and urgency.
Maintain knowledge of hotel facilities and amenities, and support hotel groups and events as appropriate.
Answer incoming calls using the approved friendly greeting.
Keep workspaces clean and organized, and assist with cleaning guest rooms and public spaces as needed.
Complete operational checklists accurately and on time, and provide accurate, timely shift handover reports.
Wear a clean, approved uniform and nametag and maintain appropriate grooming.
Communicate professionally and collaborate with team members to create a welcoming guest environment.
Clear and sanitize breakfast tables after each guest departure and prepare them for arriving guests.
Set up the breakfast buffet each morning according to hotel requirements or brand directives.
Clean the kitchen after breakfast in accordance with the daily checklist.
Follow food-safety measures and local health codes in accordance with approved breakfast standards.
Keep the buffet area clean and stocked through the end of the breakfast period.
Arrive and clock in on time, clock out at the scheduled shift end unless otherwise directed, and do not work off the clock.
Clock in and out for breaks at scheduled times and provide sufficient notice when calling out, as directed by the supervisor.
Perform other job-related duties or instructions as assigned.