Breakfast Attendant

Residence Inn Richmond • Richmond, VA

84d • $16 - $17 • Onsite

About The Position

The Breakfast Attendant provides exceptional, efficient, and courteous service to hotel guests in the complimentary breakfast area at Residence Inn Richmond. The role involves welcoming and assisting guests, maintaining clean and stocked service areas, supporting food and beverage service, handling cashiering and shift procedures, and answering guest questions about the hotel and local attractions. The position requires an engaging, service-oriented personality and comfort working in a kitchen. The stated availability is 5:30 a.m.–11:00 a.m., including weekdays, weekends, and holidays.

Requirements

• Ability to perform job functions with attention to detail, speed, and accuracy.
• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Willingness and ability to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must meet the legal age to serve alcoholic beverages and satisfactorily pass a responsible-serving course such as TIPs, as required by the property.
• Must be able to obtain and provide a Food Handler card as required by the relevant city, county, or state.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to handle stressful situations calmly and professionally.
• Understanding of hotel products and guest services.
• Ability to communicate professionally when answering phones and speaking with guests and team members.
• Positive attitude and desire to serve others.
• Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
• Ability to perform basic numerical operations, including counting, adding, subtracting, multiplying, and dividing.
• Ability to read, comprehend, and write simple instructions, short correspondence, and memos.
• Ability to deal effectively with customers and staff while demonstrating patience, tact, and diplomacy.
• Willingness to learn new tasks and information, support team members, and respond positively and optimistically to guests and coworkers.

Nice To Haves

• High school diploma or equivalent and/or experience in a hotel or related field preferred.

Responsibilities

• Approach guest and employee interactions in an attentive, friendly, courteous, and service-oriented manner.
• Maintain a high standard of personal appearance and grooming, including wearing the proper uniform and name tag.
• Greet and seat guests at appropriate tables in a timely manner.
• Ensure menus are clean and presentable.
• Clear, clean, and reset tables and hotel spaces as requested by clients or management.
• Keep service areas stocked, organized, clean, and neat, and complete assigned side work each shift.
• Accommodate guest requests and offer appropriate alternatives when necessary.
• Communicate with other departments regarding in-house VIPs.
• Support food and beverage service as needed, including washing dishes, restocking equipment and tableware, cleaning work areas and floors, and disposing of trash.
• Know the standards for receiving room-service orders and be familiar with menus and current specials in applicable departments.
• Perform cashiering functions, close checks, and complete end-of-shift paperwork.
• Perform opening and closing procedures and assigned side work according to station rotation.
• Answer questions about the hotel, brand standards, guest expectations, the property, and local attractions and activities.
• Perform other duties and attend meetings as requested by management.
• Prepare high-quality drinks, including specialty coffee and tea, specialty cocktails, and other requested beverages, as required by the hotel.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED