Breakfast Attendant

MCR Hotels•Avondale, AZ

About The Position

The Breakfast Attendant supports a clean, friendly, well-organized, and safe hotel environment while providing welcoming service to guests. The role includes setting up and managing the breakfast buffet, keeping it stocked and clean throughout the breakfast period, clearing and sanitizing tables after each guest, and cleaning the kitchen according to the daily checklist. The attendant follows food-safety measures and local health codes, completes operational checklists accurately and on time, and communicates effectively with guests and coworkers. Team members are expected to greet guests warmly, address them by name when possible, respond to concerns with hospitality and urgency, maintain knowledge of hotel amenities and events, and follow the hotel’s service, cleanliness, uniform, and teamwork standards. Employees may also be asked to help clean guest rooms and public areas or perform other job-related duties as directed. The position requires the ability to perform its essential functions, with reasonable accommodations available where applicable.

Requirements

Must be at least 18 years old.
Must have a positive attitude and willingness to learn.
Must understand and follow established guidelines and procedures.
Must work effectively in stressful, high-pressure situations.
Must listen to, understand, clarify, and resolve concerns raised by coworkers and guests.
Must communicate information and ideas clearly.
Must have a desire to serve guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel needs.
Must read, write, understand, and communicate effectively in English.
Must be able to stand or remain stationary for extended periods, including 3–4 hours at a time.
Must be able to operate computers and other office machinery or devices, perform 10-key operation and data entry, dial a telephone, and manually manipulate objects, handles, tools, and controls.
Must be able to bend, stoop, crouch, lift, and transport food and beverage boxes weighing up to 25 pounds.
Must be able to visually inspect details at close range and from a distance.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field.

Responsibilities

Greet guests warmly throughout their stay and use their names when possible.
Respond to challenging guest situations with hospitality and a sense of urgency.
Maintain knowledge of hotel facilities, amenities, events, and relevant role technology.
Answer incoming calls using the approved friendly greeting.
Keep work areas clean, organized, and safe, and help clean guest rooms and public spaces as needed.
Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Clear and sanitize breakfast room tables after each guest departure and prepare them for the next guest.
Set up the breakfast buffet each morning according to hotel or brand requirements.
Keep the buffet stocked and clean until the breakfast period ends.
Clean the kitchen daily after breakfast according to the provided checklist.
Follow daily food-safety measures and local health codes in accordance with approved breakfast standards.
Communicate clearly and professionally and collaborate with the team to support guests and hotel operations.
Arrive and clock in on time, clock out at the scheduled shift ending time unless directed otherwise, and never work off the clock.
Clock in and out for breaks at the scheduled times and give sufficient notice when calling out for a scheduled shift.
Perform other job-related duties or follow other job-related instructions as directed by an authorized person.