Breakfast Attendant

MCR Hotels•Chattanooga, TN

14d

About The Position

The Breakfast Attendant helps provide guests with a clean, friendly, well-organized, and safe hotel experience. The role supports guest satisfaction through welcoming and assisting guests, maintaining a clean breakfast area, and working collaboratively with the hotel team. Team members are expected to follow operational checklists, communicate professionally, wear an approved clean uniform and nametag, and be willing to assist with other hotel duties as needed. The Breakfast Attendant sets up the breakfast buffet each morning according to hotel or brand requirements, keeps it clean and stocked throughout the breakfast period, clears and sanitizes tables after guest departures, and cleans the kitchen according to the daily checklist. Food safety measures must be followed in accordance with local health codes and approved breakfast standards. The position requires a positive attitude, the ability to follow procedures, effective communication and listening skills, and the ability to work under pressure. A varied schedule may include evenings, nights, weekends, and holidays. Physical duties include standing for extended periods, operating computers and other devices, and lifting and transporting food and beverage boxes weighing up to 25 pounds.

Requirements

Must be at least 18 years old.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must effectively listen to, understand, clarify, and resolve concerns raised by coworkers and guests.
Must communicate information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
Must read, write, understand, and communicate effectively in English.
Must be able to stand or remain stationary for 3–4 hours at a time.
Must be able to operate computers and other office machinery or devices, perform 10-key operation and data entry, dial a telephone, and manually manipulate objects, handles, tools, or controls.
Must be able to bend, stoop, crouch, lift, and transport food and beverage boxes weighing up to 25 pounds.
Must be able to visually inspect and observe details both at close range and from a distance.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly upon arrival and throughout their stay, using their names when possible.
Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
Maintain knowledge of hotel features, amenities, groups, and events relevant to guests.
Keep workspaces clean, organized, and safe, and help clean guest rooms or public spaces as needed.
Complete operational checklists accurately and on time, and provide accurate, timely shift handover reports.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Communicate clearly, honestly, and professionally and collaborate with the hotel team.
Clear and sanitize breakfast room tables after each guest departure and prepare them for arriving guests.
Set up the breakfast buffet each morning according to hotel requirements or brand directives.
Clean the kitchen daily in accordance with the provided checklist after breakfast service.
Follow food safety measures in accordance with local health codes and approved breakfast standards.
Keep the buffet clean and stocked until the end of the breakfast period.
Arrive and clock in on time, clock out at the scheduled shift end unless otherwise directed, and do not work off the clock.
Clock in and out for breaks at the designated times and provide sufficient notice when calling out for a shift.
Perform other job-related duties or assignments as directed by an authorized person.