Breakfast Attendant

MCR Hotels•Kansas City, KS

10d•Onsite

About The Position

The Breakfast Attendant helps provide a clean, friendly, well-organized, and safe hotel experience. The role supports guest satisfaction through courteous service, knowledge of hotel amenities and events, and prompt, hospitable responses to guest concerns. Team members are expected to maintain clean workspaces, follow operational checklists, communicate professionally, collaborate with colleagues, and wear an approved, clean uniform with a nametag. Role-specific duties include setting up the breakfast buffet each morning according to hotel or brand requirements, keeping the buffet clean and stocked through the breakfast period, clearing and sanitizing tables after each guest departure, and cleaning the kitchen according to the daily checklist after breakfast. The attendant must follow food-safety measures and local health codes. The position requires a positive attitude, willingness to learn, ability to follow established procedures and work effectively under pressure, and a desire to serve guests. The employee must be at least 18 years old and willing to work a varied schedule that may include evenings, nights, weekends, and holidays. Physical demands include standing for long periods, operating computers and other devices, handling tools and objects, bending and lifting or transporting food and beverage boxes weighing up to 25 pounds, and visually inspecting details at close and long range. English reading, writing, comprehension, and communication skills are required.

Requirements

Must be at least 18 years old.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must listen effectively, understand and clarify concerns, and help resolve issues raised by coworkers and guests.
Must communicate information and ideas clearly and have a desire to serve guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, depending on hotel needs.
Must read, write, understand, and communicate effectively in English.
Must be able to stand or remain stationary for 3–4 hours at a time.
Must be able to operate computers and other office machinery or devices, perform 10-key operation and data entry, dial a telephone, and manually handle objects, tools, or controls.
Must be able to bend, stoop, crouch, and lift or transport food and beverage boxes weighing up to 25 pounds.
Must be able to visually inspect details at close range and from long range.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly, use their names when possible, and contribute to guest satisfaction.
Respond to challenging guest situations with hospitality and urgency; listen to and help resolve concerns raised by guests and coworkers.
Maintain knowledge of hotel features, amenities, relevant role technology, and hotel groups and events.
Answer incoming calls using the approved friendly greeting.
Keep front- and back-of-house areas clean and organized, and help clean guest rooms or public spaces as needed.
Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Communicate clearly, honestly, and professionally and collaborate with team members to create a welcoming environment.
Clear and sanitize breakfast-room tables after each guest departure and prepare them for arriving guests.
Set up the breakfast buffet each morning according to hotel requirements or brand directives.
Keep the buffet area clean and stocked until the breakfast period ends.
Clean the kitchen each day after breakfast according to the provided checklist.
Follow food-safety measures, local health codes, and approved breakfast standards.
Arrive and clock in on time, clock out at the scheduled end of the shift unless otherwise directed, never work off the clock, and clock in and out for breaks as scheduled.
Provide sufficient notice when calling out for a scheduled shift, as directed by a supervisor.
Perform other job-related duties or follow other job-related instructions as assigned by an authorized person.