Breakfast Attendant

MCR Hotels•Midland, TX

6d•Onsite

About The Position

The Breakfast Attendant helps provide a clean, friendly, well-organized, and safe hotel experience. The role focuses on welcoming guests, maintaining a clean and stocked breakfast area, preparing the buffet according to hotel or brand requirements, and completing kitchen cleaning and food-safety procedures. Team members are expected to communicate professionally, follow operational checklists, wear an approved clean uniform and nametag, and assist with other hotel cleaning or duties as needed. The position requires a positive, service-oriented attitude; the ability to follow established procedures and work effectively under pressure; and clear communication and listening skills. The employee must be at least 18 years old, able to work a varied schedule that may include evenings, nights, weekends, and holidays, and able to meet the stated physical demands. The role is at TownePlace Suites in Midland, Texas.

Requirements

Must be at least 18 years old.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests.
Must be able to communicate information and ideas clearly.
Must have a desire to serve guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel needs.
Must read, write, understand, and communicate effectively in English.
Must be able to stand or remain stationary for long periods, including 3–4 hours at a time.
Must be able to type and operate computers and other office machinery or devices, perform 10-key operation and data entry, dial a telephone, and manually handle objects, tools, and controls.
Must be able to bend, stoop, crouch, lift, and transport food and beverage boxes weighing up to 25 pounds.
Must be able to inspect and visually observe details at close range and from a distance.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly throughout their stay, use their names when possible, and provide friendly service.
Handle challenging guest situations with hospitality and urgency, and help address guest concerns.
Maintain knowledge of hotel features and amenities, and support awareness of hotel groups and events.
Answer incoming calls using the approved friendly greeting.
Keep front- and back-of-house areas clean, organized, and safe; assist with cleaning guest rooms and public spaces as needed.
Complete operational checklists accurately and on time, and provide accurate, timely shift handover reports.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Clear and sanitize breakfast tables after each guest departure and prepare them for the next guest.
Set up the breakfast buffet each morning according to hotel requirements or brand directives.
Clean the kitchen according to the provided checklist after breakfast service.
Follow food-safety measures and applicable local health codes.
Keep the buffet clean and stocked until the breakfast period ends.
Communicate clearly, honestly, and professionally and collaborate with team members.
Arrive and clock in on time, clock out at the scheduled shift ending time unless directed otherwise, and clock in and out for breaks as scheduled.
Give sufficient notice when calling out, as directed by the supervisor.
Perform other job-related duties and follow instructions from authorized personnel.