Breakfast Attendant

MCR • Charlotte, NC

13d • $15 - $16

About The Position

The Breakfast Attendant helps provide a clean, friendly, well-organized, and safe hotel experience for guests. The role includes welcoming and assisting guests, maintaining clean workspaces, preparing and managing the breakfast buffet, and following food-safety standards and operational checklists. Team members are expected to communicate professionally, collaborate with colleagues, and be willing to assist beyond their traditional role as business needs require. The position requires a varied schedule that may include evenings, nights, weekends, and holidays.

Requirements

• Must be at least 18 years of age.
• Must have a positive, can-do attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must listen to, understand, clarify, and resolve concerns raised by coworkers and guests.
• Must communicate information and ideas clearly and effectively in English.
• Must have a desire to serve guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must be able to stand or remain stationary for long periods, including 3–4 hours at a time.
• Must be able to operate computers and other office machinery or devices, perform 10-key operation and data entry, use a telephone, and manually manipulate objects, handles, tools, or controls.
• Must be able to bend, stoop, crouch, and lift and transport food and beverage boxes weighing up to 25 pounds.
• Must be able to visually inspect and observe details at close and long range.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly throughout their stay, use their names when possible, and contribute to guest satisfaction.
• Handle challenging guest situations with hospitality and urgency; maintain knowledge of hotel features, amenities, groups, and events.
• Answer incoming calls using the approved friendly greeting and understand technology relevant to the role.
• Keep front- and back-of-house workspaces clean, organized, and safe, and help clean guest rooms and public spaces as needed.
• Complete operational checklists accurately and on time, and provide accurate, timely shift handover reports.
• Wear a clean, approved uniform and nametag and maintain grooming standards.
• Communicate clearly and professionally and collaborate with team members to create a welcoming guest environment.
• Clear and sanitize breakfast room tables after each guest departure and prepare them for the next guest.
• Set up the breakfast buffet each morning according to hotel requirements or brand directives.
• Clean the kitchen according to the provided checklist after the breakfast period.
• Follow food-safety measures and local health codes in accordance with approved breakfast standards.
• Keep the buffet stocked and clean through the end of the breakfast period.
• Arrive and clock in on time, observe scheduled clock-in and clock-out times and breaks, and provide sufficient notice when calling out.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance, available after 30 days of employment for full-time team members
• Dental insurance, available after 30 days of employment for full-time team members
• Vision insurance, available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed