Breakfast Attendant

Homewood Suites Manchester•Manchester, NH

8d•Onsite

About The Position

The Breakfast Attendant provides efficient, courteous service to guests in the hotel’s complimentary breakfast area. The role includes greeting and seating guests, maintaining clean and orderly dining and service areas, supporting food and beverage service, preparing drinks, handling cashiering tasks, and answering guest questions about the hotel and local attractions. The attendant also completes opening, closing, and side-work procedures and performs other duties as requested by management.

Requirements

High school diploma or equivalent and/or experience in a hotel or related field preferred.
Ability to perform job functions with attention to detail, speed, and accuracy.
Willingness and ability to work a varied schedule that may include evenings, nights, weekends, and holidays.
Must meet the legal age to serve alcoholic beverages and pass a responsible-serving course such as TIPs, if required by the property.
Must be able to obtain and provide a Food Handler’s card as required by the applicable jurisdiction.
Ability to evaluate alternative courses of action quickly and accurately.
Ability to handle stressful situations calmly and professionally.
Understanding of hotel products and guest services.
Ability to communicate professionally with guests and team members in person and by phone.
Positive attitude and desire to serve others.
Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Ability to perform basic numerical operations, including counting, addition, subtraction, multiplication, and division.
Ability to read, comprehend, and write simple instructions, short correspondence, and memos.
Ability to deal effectively with customers and staff while demonstrating patience, tact, and diplomacy.
Willingness to learn new tasks, support other team members, and respond positively and optimistically to guests and coworkers.

Nice To Haves

Experience in a hotel or related field.

Responsibilities

Approach guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Maintain a high standard of personal appearance and grooming, including wearing the proper uniform and name tag.
Greet and seat guests at appropriate tables in a timely manner.
Ensure menus are clean and presentable.
Clear, clean, and reset tables and hotel spaces as requested by clients or management.
Keep service areas stocked, organized, clean, and neat, and complete shift side work.
Accommodate guest requests and offer appropriate alternatives when needed.
Communicate with departments regarding in-house VIPs.
Support food and beverage service, including washing dishes, restocking equipment, sweeping and mopping floors, cleaning work surfaces and equipment, and taking trash to designated areas.
Know the standards for receiving room-service orders and be knowledgeable about menus and current specials in applicable departments.
Complete cashiering duties, close checks, and prepare end-of-shift paperwork.
Perform opening and closing procedures and side work according to station rotation assignments.
Answer questions about the hotel, brand standards, guest expectations, hotel features, local attractions, and activities.
Produce high-quality drinks, including specialty coffee and tea drinks, specialty cocktails, and other beverage requests as required.
Perform other duties and attend meetings as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law