Breakfast Attendant

Lodgeworks•Burlington, MA

53d•Onsite

About The Position

LodgeWorks is actively hiring for a Breakfast Attendant. LodgeWorks is a privately held hotel development and management company. While our name isn’t on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels — including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn. We’re thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do. Maybe it’s because we’re grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.). Or maybe it’s because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built. The Breakfast Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner within the hotel. In addition, this individual shall be well-versed on hotel-brand standards, guest expectations and local area.

Requirements

A team player with a heart for hospitality.
Entrepreneurial at heart and innovative in mind.
Customer-focused, with guests, clients and employees at the forefront of your thinking.
Nimble and able to adapt to change quickly.
Committed to sharing and togetherness and value the family mindset of our organization.
Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
Have or be capable of obtaining TIPS certification or other required alcohol safety requirements.
An expert in prioritizing with the ability to use time wisely.
Dedicated with a strong work ethic and can work both individually and with a team.
Steadfastly driven to ensure the safety and security of the guests and their belongings.
Comfortable following directions, guidelines and work objectives.
Capable of exerting up to 50 pounds of force occasionally.
Capable of standing for an entire shift or for an extended amount of time.
Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
A social butterfly — creating a positive experience for our guests.

Nice To Haves

At least one year of server experience.

Responsibilities

Greet customers upon arrival to the dining area.
Provide gracious and professional food and beverage service in an efficient manner.
Answer questions, create an upbeat atmosphere for guests.
Maintain regular attendance in compliance with LodgeWorks standards.
Clear and clean tables as guests leave.
Set tables throughout the shift when applicable.
Retrieve and deliver food and beverage items in a timely manner to assigned areas.
Maintain proper set-up of dining area.
Preparation of food according to LodgeWorks/brand standards and ensuring temperatures of hot and cold items according to health code regulations.
Clean and sanitize all equipment in the kitchen and dining areas.
Sweep and mop floors in kitchen floors and vacuum dining area.
Support other areas or roles when necessary.
Ensure all food orders are put and stored in proper places with proper dating.
Conducts oneself in a professional manner at all times.
Clean out all refrigerators and reach-in coolers daily; label, date and rotate items
Graciously respond to guest concerns or requests, and report the situation to the Manager.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Execute daily side work with enthusiasm and motivation.
Complete any other tasks as requested by management.