Breakfast Attendant

MCR • Chattanooga, TN

15d • $15 - $16

About The Position

The Breakfast Attendant supports a clean, friendly, well-organized, and safe hotel experience. The role includes welcoming guests, helping resolve guest concerns, maintaining hotel cleanliness, following operational checklists, and working collaboratively with the hotel team. Breakfast-specific duties include setting up and managing the buffet, clearing and sanitizing tables, and cleaning the kitchen after breakfast in accordance with hotel standards and food-safety requirements.

The position requires a positive, service-oriented attitude; the ability to follow procedures and communicate effectively; and the ability to work in a fast-paced environment. The schedule may vary and can include evenings, nights, weekends, and holidays. Physical duties include standing for extended periods, operating computers and other devices, and bending, lifting, and transporting food and beverage boxes weighing up to 25 pounds.

Requirements

• Must be at least 18 years old.
• Must have a positive attitude and willingness to learn.
• Ability to understand and follow established guidelines and procedures.
• Ability to work well in stressful, high-pressure situations.
• Effective listening and conflict-resolution skills, including the ability to understand, clarify, and resolve concerns raised by coworkers and guests.
• Ability to communicate information and ideas clearly.
• Desire to serve all guests.
• Willingness to work a varied schedule that may include evenings, nights, weekends, and holidays, depending on hotel needs.
• Ability to read, write, understand, and communicate effectively in English.
• Ability to stand or remain stationary for 3–4 hours at a time.
• Ability to operate computers and other office machinery or devices, perform 10-key operation and data entry, dial a telephone, and manually handle objects, tools, and controls.
• Ability to bend, stoop, crouch, lift, and transport food and beverage boxes weighing up to 25 pounds.
• Ability to inspect and visually observe details at close range and from a distance.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly upon arrival and throughout their stay, using their names when possible.
• Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
• Maintain knowledge of hotel features, amenities, groups, and events relevant to guest service.
• Answer incoming calls using the approved friendly greeting.
• Keep front- and back-of-house areas clean, organized, and safe; assist with cleaning guest rooms and public spaces as needed.
• Complete operational checklists accurately and on time, and provide accurate, timely shift handover reports.
• Wear a clean, approved uniform and nametag and maintain grooming standards.
• Communicate clearly and professionally and collaborate with team members to support guests and hotel operations.
• Clear and sanitize breakfast tables after each guest departure and prepare them for the next guest.
• Set up the breakfast buffet each morning according to hotel or brand requirements.
• Clean the kitchen daily according to the provided checklist after the breakfast period.
• Follow food-safety measures and local health codes in accordance with approved breakfast standards.
• Keep the buffet clean and stocked through the end of the breakfast period.
• Arrive and clock in on time, observe scheduled clock-in and clock-out times and breaks, and provide sufficient notice when calling out.
• Perform other job-related duties as assigned by an authorized person.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed