Breakfast Attendant

Algonquin Resort•North Bay, ON

44d•Onsite

About The Position

InnVest Hotels is seeking a passionate and dedicated Breakfast Attendant to join their team. InnVest Hotels is the largest independent owner and operator of hotels in Canada, with a diverse portfolio of over 100 hotels representing 18 internationally recognized brands. The company culture is built on collaboration, with a nimble team where everyone has a voice and an opportunity to pursue their passions. InnVest's mission is to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest offers unrivaled opportunities and invaluable exposure to Canada's largest independently-owned and operated hotel portfolio.

Requirements

Active listening skills are required to recognize, understand and fulfill guest requirements.
Ability to work with minimum supervision
High school graduate or equivalent experience
Excellent communication skills must also be able to read and write
Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
Availability to work the morning shift, any day of the week including weekends and holidays

Nice To Haves

Provincial serve safe certificate an asset (can be acquired upon hire)

Responsibilities

Provide personalized service to all guests.
Responsible for setting up and maintaining the breakfast buffet as required by brand standards.
Follow menu requirements as provided by the brand.
Prepare foods such as fresh fruit, bread, pastries, batters, and coffee.
Stock coffee, juice, and milk.
Set up serving dishes/trays, utensils, cups, and other paper products.
Set out/arrange cold food, such as pastries, cereals, etc.
Prepare and set up hot food items.
Restock items consistently throughout the breakfast hours and for the next day.
Maintain the breakfast area in a clean condition during the hours of operation.
Clear and sanitize tables and chairs as they are vacated.
Clean buffet counter and empty trash as needed.
Wash serving equipment and return to storage.
Return reusable food supplies to storage.
Complete the required cleaning daily, based on the cleaning frequency chart.
Serve as a pleasant, hospitable host, greet guests and provide assistance.
Be sure that established service procedures are always followed. Thank the guest and invite them to return.
Communicate complaints to the General Manager or shift supervisor, for immediate service recovery support.
Responsible to check inventory levels of all food, beverages, and supply items on the buffet and replenish them as needed for each day.
Assist General Manager with ordering or purchasing food supplies.
Adhere to all health and safety guidelines and standards.