Breakfast Attendant

Sage Hospitality•Irvine, CA

56d•$19 - $19•Onsite

About The Position

Embassy Suites Irvine is part of the Sage Hospitality portfolio, focusing on creating unique guest and associate experiences. They seek enthusiastic and creative individuals to join their team. The Embassy Suites Irvine Orange County Airport is located in the heart of Orange County, close to attractions like OC Great Park, Newport & Laguna Beach, and Disneyland. The hotel prides itself on serving guests from all walks of life and fostering an energetic, diverse, and close-knit team environment dedicated to creating extraordinary experiences.

Requirements

High school education or equivalent.
Previous experience in a similar position of 3 months or longer.
High school graduate level mathematical aptitude.
Knowledge of ordering procedures.
Knowledgeable of safe food handling processes.
Past experience in dealing directly with the public.
Acquired general knowledge of basic customer service skills.
Competent in oral and written English.
Vision ability to read written communications and handle paperwork processing.
Ability to lift trays, dish racks, glass racks, etc. weighing 20-40 lbs.
Ability to push carts, Queen Marys, hotboxes, portable bars weighing 50-100 lbs.
Ability to carry trays, dish racks, glass racks, etc. using both hands at 20-40 lbs.
Manual coordination to punch buttons, grasp items, and balance/carry trays.
Ability to bend to lower cabinets and lift trays.
Mobility to maneuver in narrow areas and between seated guests.
Continuous standing required to service guest functions (100% of scheduled time).
Ability to climb approximately 12 steps (20% of 8 hours).
Moderate comprehension and literacy to read records and special requests.
Ability to perform multiple tasks simultaneously.
Ability to follow verbal and written instructions.
Ability to communicate both verbally and in writing.
Highly organized.
Ability to pay attention to sound and sight details in crowded and noisy situations, especially when handling multiple tasks.
Ability to use tact and understanding when dealing with customer service problems, including stressful situations.

Nice To Haves

Learn about the hotel’s guests through conversations – to be measured by a minimum standard of learning three pieces of information about at least 10 of the hotel’s guests per day.
Pass on any sales leads on a daily basis that are obtained during discussions with guests to management.

Responsibilities

Oversee the breakfast service for guests, ensuring a quality dining experience with high food quality standards and excellent guest satisfaction.
Prepare food and beverage items for the breakfast function.
Maintain clean and sanitary kitchen and dining areas.
Be dependable and prompt, arriving on time and ready to work in a clean uniform and a nametag.
Prepare breakfast food and beverage items and set out all hot and cold food items following all food safety regulations.
Replenish all food and beverage items during the meal period, ensuring items are fully stocked and kept at safe temperatures.
Keep all tables bussed and cleaned throughout breakfast and happy hour, ensuring dining areas are properly cleaned and vacuumed.
Receive and unpack items from food vendors, dating and packing them according to safety standards and FIFO.
Greet each guest upon arrival, assist with service if required, and replenish coffee as time permits.
Build rapport with guests, solve problems when able, and report any complaints or issues to management.
Learn about hotel guests by gathering information during conversations.
Pass on any sales leads obtained during guest interactions to management.
Create and maintain a pleasant presentation for breakfast.
Maintain a clean breakfast area, store food, and remove trash as needed.
Look for cost-effective ways to improve breakfast appeal.
Assist department in maintaining safety equipment and emergency procedures.
Maintain a friendly, cheerful, and courteous manner at all times.
Perform other duties as assigned, requested, or deemed necessary by management.