Breakfast Attendant

MCR•West Haven, CT

103d•$17 - $17•Onsite

About The Position

The Breakfast Attendant helps provide clean, friendly, well-organized, and safe hotel experiences. The role includes welcoming guests, supporting guest satisfaction, maintaining the breakfast room and buffet, following food safety standards, completing operational checklists, and working collaboratively with hotel team members. Team members are expected to maintain a clean, approved uniform and professional grooming, communicate clearly, and assist with other job-related duties as directed.

Requirements

Must be at least 18 years of age.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work effectively in stressful, high-pressure situations.
Must listen to, understand, clarify, and resolve concerns raised by co-workers and guests.
Must communicate information and ideas clearly and effectively in English.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel needs.
Must be punctual and comply with timekeeping, break, and call-out procedures.
Must be able to stand or remain stationary for long periods, including 3–4 hours at a time.
Must be able to type, operate computers and other office machinery or devices, perform 10-key operation and data entry, dial a telephone, and manually manipulate objects, handles, tools, or controls.
Must be able to bend, stoop, crouch, lift, and transport food and beverage boxes weighing up to 25 pounds.
Must be able to inspect and visually observe details at close and long range.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly throughout their stay, use their names when possible, and contribute to guest satisfaction.
Handle challenging guest situations with hospitality and urgency; maintain knowledge of hotel features, amenities, groups, and events.
Answer incoming calls using the approved greeting and understand technology relevant to the role.
Keep workspaces clean and organized, and assist with cleaning guest rooms and public spaces as needed.
Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
Wear a clean, approved uniform and nametag, and maintain grooming standards.
Clear and sanitize breakfast tables after each guest departure and prepare them for the next guest.
Set up the breakfast buffet each morning according to hotel requirements or brand directives.
Clean the kitchen according to the provided checklist after the breakfast period.
Follow food safety measures and local health codes in accordance with approved breakfast standards.
Keep the buffet clean and stocked through the end of the breakfast period.
Communicate clearly and professionally, collaborate with team members, and help meet guest and business needs.
Arrive and clock in on time, follow scheduled break and clock-out procedures, and provide sufficient notice when calling out.
Perform other job-related duties as directed by an authorized person.