Breakfast Attendant

Highgate Hotels•Las Vegas, NV

1d•Onsite

About The Position

The Breakfast Attendant provides exceptional, efficient, and courteous service to guests in a hotel's complimentary breakfast area. The role includes greeting and seating guests, maintaining clean and well-stocked dining and service areas, assisting with food and beverage service, producing requested drinks, handling cashiering and shift paperwork, and responding to guest questions and requests. The attendant also follows opening, closing, and side-work procedures and supports other departments and team members as needed.

Requirements

Ability to perform job functions with attention to detail, speed, and accuracy.
High school diploma or equivalent and/or experience in a hotel or related field preferred.
Willingness and ability to work a varied schedule that may include evenings, nights, weekends, and holidays.
Meet the legal age to serve alcoholic beverages and satisfactorily pass a responsible-serving course such as TIPS when required by the property.
Ability to obtain and provide a Food Handler card as required by the city, county, or state.
Ability to evaluate and select among alternative courses of action quickly and accurately.
Ability to handle stressful situations calmly and professionally.
Understanding of hotel products and guest services.
Ability to communicate professionally when answering phones and speaking with guests and team members.
Positive attitude and desire to serve others.
Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Ability to perform basic numerical operations, including counting, addition, subtraction, multiplication, and division.
Ability to read, comprehend, and write simple instructions, short correspondence, and memos.
Ability to deal effectively with customers and staff while demonstrating patience, tact, and diplomacy.
Willingness to learn new tasks and information, provide backup and support to team members, and respond positively and optimistically to guests and coworkers.

Responsibilities

Approach guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Maintain a high standard of personal appearance and grooming, including wearing the proper uniform and name tag.
Greet and seat guests at appropriate tables in a timely manner.
Maintain quality control of menus, including cleanliness and appearance.
Clear, clean, and reset tables and hotel spaces as requested by clients or management.
Keep service areas stocked, organized, clean, and neat, and complete side work each shift.
Accommodate guest requests and offer appropriate alternatives when necessary.
Communicate with all departments regarding in-house VIPs.
Support food and beverage service as needed, including washing dishes, restocking equipment, sweeping and mopping floors, cleaning work surfaces and equipment, and moving trash to designated areas.
Understand standards for receiving room service orders and have thorough knowledge of applicable menus and current specials.
Perform cashiering functions, close checks, and complete end-of-shift paperwork.
Complete opening and closing procedures and assigned side work according to station rotation.
Answer questions about the hotel, brand standards, guest expectations, hotel features, local attractions, and activities.
Produce high-quality drinks, including specialty coffee and tea, specialty cocktails, and other beverage requests as required.
Perform other duties and attend meetings as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program
Educational opportunities and tuition reimbursement
Paid jury duty, personal, medical, and military leave in accordance with applicable law