Breakfast Attendant

Smoky Mountain Resorts • Pigeon Forge, TN

20h • Onsite

About The Position

The Breakfast Attendant supports the daily operation of the hotel’s continental breakfast service by ensuring all food items are prepared, stocked, and presented according to company standards and property guidelines. This role follows all policies and procedures, contributes to departmental goals, and performs additional tasks as assigned by management. The Breakfast Attendant’s warm welcome and inviting personality creates memorable moments for our guests. They will provide exceptional service, while focusing on attention-to-detail in regard to safety and cleanliness. A team member who supports and participates in SMR Legendary Service and Promise for guest satisfaction and exceptional guest interactions.

Requirements

• High school diploma or equivalent.
• Ability to work within a diversified workforce.
• Be in good physical condition and be able to perform indoor and outdoor duties.
• Ability to work in a fast-paced, demanding work environment.
• Ability to communicate effectively and use the English language fluently: speak, understand, read, and write.
• Adapt Spanish interpretation when necessary.
• Certification for ‘ServSafe Food Handler Program’ is required within 30 days from work start date (Basic Food Safety, Personal Hygiene, Cross-Contamination and Allergens, Time & Temperature, & Cleaning and Sanitation).

Nice To Haves

• Experience in one or more of the following areas/industries is preferred which includes: Hospitality, Restaurant, and Quick Service/Fast Food.

Responsibilities

• Maintain cleanliness, sanitation, and safety throughout the breakfast dining area, kitchen, and all related food service spaces.
• Respond promptly and effectively to guest concerns, action items, or recurring issues to prevent future occurrences.
• Adhere to all company safety policies, procedures, and guidelines.
• Follow all food safety protocols including food preparation, storage, labeling, and temperature control.
• Prepare food items each morning according to established recipes, standards, and timelines.
• Cook food items efficiently to ensure appropriate quantities are ready at the correct times.
• Serve food items using proper portion control as directed.
• Keep all breakfast items properly stocked and maintained throughout service.
• Replenish food and beverage items as needed to ensure a consistent guest experience.
• Ensure the security and care of all breakfast equipment and supplies.
• Communicate with property managers regarding inventory needs, ordering, projects, and any guest-impact concerns.
• Maintain awareness of local events, occupancy trends, and industry standards that may affect breakfast operations.
• Support and promote a culture of legendary service and hospitality.
• Maintain the highest standards of cleanliness and care throughout the property grounds, pool areas, common spaces, and back-of-house areas as assigned.
• Work collaboratively with local health departments, fire inspectors, and other state or local agencies to ensure regulatory compliance.
• Collaborate with other team members and supervisor to communicate issues and coordinate tasks to ensure dining/food areas operate cohesively and efficiently.
• Contribute to building a positive team spirit.
• Interact with team members and guests in a positive and friendly manner, in all situations.
• Support and participate in Smoky Mountain Resorts’ Legendary Service and Promise for guest satisfaction, exceptional guest interactions and future hotel stays.
• Personally, demonstrate a commitment to SMR standards by responding to management and team members promptly.
• Provide exceptional food and beverage experiences while maintaining safety and quality standards.
• Maintain strict confidentiality and excellent judgment regarding privileged information.
• Ensure work areas are safe, organized and maintained.

Benefits

• Years of Service Getaway (receive a company paid vacation after a year of service)
• 401k with 4% company match
• Health, dental, and vision insurance for $29 per week
• Paid Time Off
• Sick Time
• Maternity/Paternity Leave
• Professional Growth Opportunities
• Tuition Reimbursement
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED