BREAKFAST ATTENDANT

Hampton Inn Louisville Downtown•Louisville, KY

19d•Onsite

About The Position

The Breakfast Attendant provides exceptional, efficient, and courteous service to hotel guests in the complimentary breakfast area. The role includes greeting and seating guests, maintaining clean and well-stocked service areas, supporting food and beverage service, preparing specialty drinks as needed, handling cashiering and shift paperwork, and providing information about the hotel and local attractions. The attendant also follows opening, closing, and side-work procedures and responds to guest requests and management instructions.

Requirements

Ability to perform job functions with attention to detail, speed, and accuracy.
High school diploma or equivalent and/or experience in a hotel or related field preferred.
Willingness and ability to work a varied schedule that may include evenings, nights, weekends, and holidays.
Must meet the legal age to serve alcoholic beverages and pass a responsible-serving course such as TIPs when required by the property.
Must be able to obtain and provide a Food Handlers card when required by local law.
Ability to evaluate and select among alternative courses of action quickly and accurately.
Ability to handle stressful situations calmly and professionally.
Understanding of hotel products and guest services.
Ability to communicate professionally when answering phones and speaking with guests and team members.
Positive attitude and desire to serve others.
Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Ability to perform basic numerical operations, including counting, addition, subtraction, multiplication, and division.
Ability to read, comprehend, and write simple instructions, short correspondence, and memos.
Ability to deal effectively with customers and staff while demonstrating patience, tact, and diplomacy.
Willingness to learn new tasks and information, support other team members, and respond to guests and coworkers positively and optimistically.

Responsibilities

Approach guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Maintain a high standard of personal appearance and grooming, including wearing the proper uniform and name tag.
Greet and seat guests at appropriate tables in a timely manner.
Maintain the cleanliness and appearance of menus.
Clear, clean, and reset tables and hotel spaces as requested by clients or management.
Keep service areas stocked, organized, clean, and neat, and complete side work each shift.
Accommodate guest requests and offer appropriate alternatives when necessary.
Communicate with other departments regarding in-house VIPs.
Support food and beverage service as needed, including washing dishes, restocking equipment and tableware, cleaning floors and work surfaces, and moving trash to designated areas.
Understand service standards for receiving room service orders and have thorough knowledge of applicable menus and current specials.
Perform cashiering functions, close checks, and complete end-of-shift paperwork.
Perform opening and closing procedures and side work according to station assignments.
Answer questions about the hotel, brand standards, guest expectations, hotel characteristics, local attractions, and things to do.
Perform other duties and attend meetings as requested by management.
Prepare high-quality drinks, including specialty coffee and tea drinks, specialty cocktails, and other beverage requests as required by the hotel.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law