Brannen Banker

Brannen Banks of Florida Inc•Floral City, FL

About The Position

Participate in the daily operational functions of a retail branch and deliver “Best in Class” customer service. The role requires attention to detail, timely and accurate completion of client transactions, and sound cash-management practices for all assigned funds. The banker also supports client satisfaction, staff development, safety, and adherence to bank policies and regulatory requirements.

Requirements

Attention to detail and ability to complete client transactions accurately and promptly.
Ability to follow cash-management practices and balance an assigned cash drawer.
Ability to follow operational, risk-management, regulatory, safety, and employee policies.
Ability to interact courteously and respectfully with clients and coworkers.
Ability to complete required BSA/AML/OFAC and other mandated training.

Responsibilities

Accurately process routine transactions, including deposits and loan payments; verify cash and check authenticity; cash checks within assigned authority limits; and obtain proper authorization for transactions exceeding those limits.
Issue money orders and cashier’s checks, and redeem savings bonds.
Accurately process complex transactions, including large commercial deposits, cash advances, and account closeouts.
Process night-drop, mail deposits and payments, and ATM deposits accurately.
Balance the assigned cash drawer at the end of each day, report outages to a supervisor, and follow out-of-balance procedures.
Keep the workstation stocked with supplies needed for efficient customer service.
Follow risk-management procedures, including customer authentication, signature verification, and applicable Reg CC guidelines.
Perform basic client-maintenance requests, such as account reconciliation, address changes, stop payments, transfers, and check orders.
Participate in outbound service-call initiatives to help ensure clients’ service and financial needs are met.
Follow operational and regulatory procedures in risk-management policies and operating procedures.
Conduct OFAC verifications as needed, report suspicious activity, and follow the bank’s BSA/AML policies, procedures, and processes.
Attend required in-house BSA training and satisfactorily complete required BSA, AML, and OFAC compliance training; comply with regulations applicable to the position.
Maintain high standards for customer-service quality, support bank goals, and interact pleasantly, respectfully, and courteously with clients and coworkers.
Attend scheduled in-service training, educational classes, and meetings to remain current and compliant.
Attend required onsite BSA/AML, IT, HR, and Compliance training programs mandated by regulators and bank policy.
Report observed accidents and incidents, identify and appropriately respond to emergencies, follow worker policies and procedures, report hazardous conditions or equipment promptly, and operate equipment safely.
Complete assigned tasks promptly as instructed by a supervisor and adhere to work schedules.
Cooperate with department and other bank personnel to maintain services that meet client needs.
Adhere to established employee policies.