Banker

Ion Bank•Lincoln Park, NJ

3d•$40,934 - $55,266

About The Position

The Banker provides friendly, personalized service and performs customer banking activities accurately and efficiently. The role includes opening accounts, responding to account inquiries, processing teller transactions, supporting branch operations, and identifying financial products and services that meet customers’ needs. Bankers contribute to branch profitability through consultative sales and cross-selling, maintain knowledge of banking products, systems, policies, and regulations, and protect customer and Bank information and assets.

Requirements

High school diploma.
Experience in retail banking, including teller or sales experience, or a comparable combination of education and experience.

Responsibilities

Deliver professional customer service consistent with the Bank’s service standards and philosophy.
Build rapport with customers and identify their banking and financial needs.
Maintain working knowledge of consumer and business banking products and services.
Meet with customers in person and by phone to recommend suitable products and services.
Promote, cross-sell, and upsell bank products and services; refer customers or prospects to non-bank product associates when appropriate.
Open accounts, perform account maintenance, respond to account inquiries, and provide timely solutions to consumer and business customers.
Distribute loan applications, answer loan-related questions, interview applicants with completed applications, and ensure documentation is accurate.
Register with the Nationwide Mortgage Licensing System and Registry (NMLS), maintain a unique identifying number, and complete appropriate training.
Perform teller transactions and other banking functions accurately and courteously.
Apply branch procedures and policies for cash handling and transaction processing.
Adapt to changing branch traffic while maintaining efficient and accurate work.
Balance personal teller operations and the branch office daily, order money, and compile currency transaction reports.
Ensure work is complete and accurate, and assist with branch equipment, balancing, and operational issues.
Carry out the Bank’s security policy, security program, and loss prevention guidelines.
Protect customer and proprietary Bank information and assets.