Banker

Ion Bank•Lincoln Park, NJ

About The Position

The Banker provides friendly, personalized service to bank customers, builds rapport, and identifies ways to meet their financial needs. The role performs customer transactions accurately and efficiently, balances teller and branch operations, follows banking policies and procedures, and participates in consultative sales. Bankers provide customer service across account opening and maintenance, account inquiries, teller transactions, loan application support, and branch operations. They also contribute to branch profitability by recommending and cross-selling appropriate products and services while protecting customer and bank information and assets.

Requirements

High school diploma required.
At least one of the following: retail banking experience, including teller or sales experience, or a comparable combination of education and experience.
Excellent working knowledge of bank products and services for consumer and business customers.
Ability to perform financial transactions accurately and efficiently and balance teller and branch operations.
Ability to maintain knowledge of applicable banking regulations, policies, and procedures.

Responsibilities

Deliver professional customer service in accordance with the Bank’s service standards and philosophy.
Perform customer service activities, including opening accounts, account inquiries, teller transactions, and branch operations.
Meet with customers in person and by phone to recommend products and services that address their financial needs.
Promote, cross-sell, and upsell appropriate bank products and services, and refer customers or prospects to non-bank product associates when appropriate.
Open accounts, perform account maintenance, and provide timely solutions for consumer and business customers.
Distribute loan applications, answer loan-related questions, interview applicants with completed applications, and ensure documentation is accurate.
Register with the Nationwide Mortgage Licensing System and Registry (NMLS), maintain a unique identifying number, and complete appropriate training.
Maintain working knowledge of branch systems, policies, procedures, cash handling, and transaction processing.
Adapt to varying branch traffic while maintaining efficiency and accuracy.
Balance teller and branch office activity daily, order money, and compile currency transaction reports.
Process customer transactions accurately and courteously and ensure work is complete and accurate.
Assist with branch equipment, balancing, and operational issues.
Carry out the Bank’s security program and loss prevention guidelines.
Keep customer and proprietary Bank information and assets safe and secure.
Perform additionally assigned duties.