Brand & Social Media Manager
About The Position
Vandelay Companies is seeking a Brand Community & Social Media Coordinator to support the company’s digital presence and provide elevated, personalized experiences for VIP guests. The role combines social media execution, guest communication, and hospitality, with the goal of creating a seamless and thoughtful online voice and guest experience. The position is part of the Marketing department and works closely with Restaurant Operations, cross-functional teams, and outside agencies. It requires flexibility to support events, guest needs, and real-time communication outside standard business hours, including monitoring and responding to guest and social media communications throughout the week.
Requirements
- A bachelor’s degree in Marketing, Communications, or a related field is strongly preferred.
- 2–4 years of experience in social media, hospitality, guest relations, or a related role.
- Familiarity with social media platforms and basic analytics tools.
- Strong written and verbal communication skills.
- Highly organized, detail-oriented, and collaborative.
- Ability to thrive in a fast-paced, in-person environment.
- Availability to work evenings or weekends to support events, openings, or special initiatives.
- Ability to monitor and respond to guest and social media communications throughout the week, including outside standard business hours.
Nice To Haves
- A bachelor’s degree in Marketing, Communications, or a related field is strongly preferred.
Responsibilities
- Coordinate photo and video shoots with internal teams.
- Manage the social media content calendar and scheduled posts.
- Draft captions and assist with content ideation.
- Coordinate influencer visits with PR and restaurant teams.
- Monitor and respond to direct messages and comments.
- Assist with ad-hoc content capture as needed.
- Serve as a point of contact for VIP guests, providing personalized support.
- Assist with special requests, reservations, and unique dining experiences.
- Help resolve guest issues promptly and professionally.
- Maintain VIP guest profiles, preferences, and visit history.
- Collect guest feedback, reviews, and satisfaction insights.
- Support basic audience and engagement analysis.
- Flag sentiment shifts or guest experience opportunities to leadership.
- Monitor and respond to guest and social media communications throughout the week, including outside standard business hours.
- Support events, openings, and special initiatives, including evening or weekend availability.
Benefits
- Group medical benefits.
- Dental and vision benefits.
- Generous paid time off.
- Opportunity for growth within a dynamic hospitality brand.
- Discounts across the Vandelay portfolio.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
