Branch Support

OSC•Appleton, WI

About The Position

The Customer Service/Branch Support person handles day-to-day branch operations, primarily supporting customers through warehouse and driver support. The role also assists inside sales as needed and coordinates product transfers between locations. It includes warehouse inventory and order fulfillment, customer service and sales support, occasional deliveries, and other assigned branch tasks.

Requirements

High school diploma or equivalency.
Proficient computer skills, including Microsoft Word, Excel, and Outlook.
Ability to stand for 5–6 hours a day, with occasional walking, twisting, bending, reaching, lifting or carrying, grasping, and repetitive motions; occasional sitting.
Frequent lifting of 20–25 pounds and occasional lifting of up to 75 pounds; may push or pull 25 pounds and up to 75 pounds.
Ability to make customer deliveries and work in moderately warm or cold conditions.
Willingness to travel between locations as necessary for product shipments or training.
Good communication skills, ability to work well with others, and a team-player approach.
Professionalism, excellent interpersonal skills, and ability to adjust and interact with personnel at all levels.
Organization, good reasoning skills, math aptitude, and time-management skills.

Nice To Haves

CDL Class B with Hazardous Endorsement desired.
DOT Health card preferred, or ability to obtain one.
Basic knowledge of the welding and gases industry is helpful; training will be provided.

Responsibilities

Maintain store inventory levels, label products, and keep the warehouse organized.
Load and unload delivery vehicles using appropriate equipment, including forklifts.
Prepare daily customer orders for shipment or delivery by picking, packaging, labeling, and completing paperwork.
Maintain building cleanliness to help ensure the safety of employees, customers, and visitors.
Help prepare the OSC delivery driver's load and unload deliveries after the route.
Complete cycle-count inventory.
Assist customers with selling and selecting welding equipment and supplies using technical knowledge; provide customer support and help address their questions and needs.
Work with the Sales Department on customer quotes, questions, and orders; handle incoming calls to the branch.
Communicate and cultivate OSC Core Values internally and externally and maintain positive business relationships.
Attend and participate in scheduled department meetings.
Prepare customer pickup orders and handle cylinder transactions and sales of OSC gas programs.
Make one-off customer deliveries as required, operating a company vehicle safely, professionally, courteously, and in accordance with traffic rules.
Complete special projects assigned by the supervisor.
Fill gases and dry ice for customer orders.
Cover for the Inside Sales/Store Manager during their absence.
Support product shipments or training by traveling between locations as necessary.