Branch Support Specialist

Allied Universal • Philadelphia, PA

1d

About The Position

Allied Universal is hiring a Branch Support Specialist to provide branch-level administration and serve as the primary contact for branch management on general benefit issues, payroll discrepancy resolution, compliance reporting, uniform and equipment management, and unemployment claims. The role works with Corporate Human Resources and other departments to support employees and maintain accurate branch records.

Requirements

• High school diploma or equivalent.
• Prior work experience in a professional administrative environment.
• Ability to focus and multitask in a busy environment.
• Ability to handle stressful situations calmly and professionally.
• Effective management skills, including coordinating with employees with diverse personalities and engaging them to perform at optimum levels.
• High proficiency and full functionality in Microsoft Office applications, and ability to use available office management technology effectively.
• Ability to take initiative, prioritize multiple competing assignments, and manage deadlines effectively.

Nice To Haves

• College degree in business, human resources, or a related field of study.
• Human resources and/or recruiting experience.
• Experience using iCIMS or another Applicant Tracking System.
• Experience using WinTeam or another Human Resources Information System.
• Experience using DOMO or another business intelligence tool.

Responsibilities

• Maintain employee personnel, medical, and benefit files, and maintain branch I-9 files in accordance with company and legal policies.
• Assist Corporate Human Resources with annual open enrollment; answer benefit questions or work with Corporate Benefits to find answers for employees.
• Administer the company uniform program, including sizing, issuance, returns, replacements, and associated paper and electronic records.
• Support workers’ compensation claims by issuing and collecting claim paperwork, obtaining statements, and coordinating with Corporate Human Resources on doctor’s notes and return-to-work programs.
• Receive initial employee and supervisor notices about leave-of-absence requests or needs, coordinate with the Corporate LOA department, provide initial information, and oversee related paperwork.
• Maintain post-hire WinTeam data entry and coordinate with Payroll to ensure changes are completed properly; respond to questions as needed.
• Receive inquiries from outside vendors regarding unemployment claims.
• Under Corporate Human Resources’ direction, conduct monthly HR-related audits and process weekly reports.
• Coordinate employee relations programs under Corporate Human Resources’ direction.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED