Branch Support Specialist

Allied Universal • Philadelphia, PA

3d • $19 - $21

About The Position

Allied Universal is hiring a Branch Support Specialist to provide hands-on, branch-level administration. The position is the primary contact for branch management on general benefit issues, payroll discrepancy resolution, compliance reporting, uniform and equipment management, and unemployment claims. The role works with Corporate Human Resources and other teams to support employees and maintain branch records and processes.

Requirements

• High school diploma or equivalent.
• Prior work experience in a professional administrative environment.
• Ability to focus and multitask in a busy environment.
• Ability to handle stressful situations calmly and professionally.
• Effective management skills, including the ability to coordinate with employees with diverse personalities and engage them to perform effectively.
• High proficiency and functional ability in Microsoft Office applications and effective use of office management technology.
• Ability to take initiative, prioritize multiple competing assignments, and manage deadlines effectively.

Nice To Haves

• College degree in business, human resources, or a related field of study.
• Human resources and/or recruiting experience.
• Experience using iCIMS or another Applicant Tracking System.
• Experience using WinTeam or another Human Resources Information System.
• Experience using DOMO or another business intelligence tool.

Responsibilities

• Maintain employee personnel, medical, and benefit files, as well as branch I-9 files in accordance with company and legal policies.
• Assist Corporate Human Resources with annual open enrollment and provide first-line answers to benefit questions or coordinate with corporate benefits to obtain answers.
• Administer the company uniform program, including sizing, issuing and collecting uniforms, arranging replacements, and maintaining related paper and electronic files.
• Assist with workers’ compensation claims by issuing and obtaining paperwork, collecting statements, and coordinating with Corporate Human Resources regarding doctor’s notes and return-to-work programs.
• Receive initial notices of leave-of-absence requests or needs and coordinate with the Corporate LOA department to provide initial information and manage related paperwork.
• Maintain post-hire WinTeam data entry, coordinate with Payroll to ensure changes are completed properly, and respond to related questions.
• Receive inquiries from outside vendors regarding unemployment claims.
• Conduct monthly HR-related audits under the direction of Corporate Human Resources and process weekly reports.
• Coordinate employee relations programs under the direction of Corporate Human Resources.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrues at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED