Branch Support Specialist

Willamette Valley Bank • Salem, OR

3d

About The Position

Willamette Valley Bank is seeking a detail-oriented, service-focused Branch Support Specialist to support its branches and back-office operations. The position provides operational support to branch employees, researches and resolves account issues, and performs daily banking functions that require accuracy, confidentiality, and strong follow-through.

The role handles a range of deposit and transaction operations, supports customer and debit card dispute resolution, performs account maintenance and operational reviews, and processes legal documents. It also assists with other operational responsibilities and special projects as needed.

Requirements

• High school diploma or equivalent.
• Three or more years of deposit operations and customer service experience.
• Working knowledge of deposit accounts and banking operations, including applicable policies and regulations.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Strong organizational skills and the ability to manage multiple responsibilities and deadlines.
• Effective communication skills.
• Proficiency in Microsoft Office.
• Ability to learn and effectively use Bank systems and procedures.

Responsibilities

• Provide operational support and guidance to branch employees, responding to questions and helping resolve account and processing issues.
• Research and resolve customer account problems and errors, coordinating with other Bank departments and service providers as needed.
• Process daily operational activities, including returns, check adjustments, exception items, wire transfers, electronic banking maintenance, and general ledger entries.
• Support debit card and transaction dispute processing, including researching and resolving card-related issues.
• Perform operational reviews and account maintenance, including general ledger balancing, inactive and dormant accounts, mobile deposits, and deficit balances.
• Process legal documents, including garnishments, subpoenas, and levies.
• Assist with other operational responsibilities and special projects as needed.

Benefits

• Competitive compensation and benefits package
• A caring, stable, and safe working environment
• Experienced and supportive leadership

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED