Branch Support Manager

Wells Fargo Bank•Asheville, NC

4d•Onsite

About The Position

Wells Fargo is seeking a Branch Support Manager in Wealth and Investment Management as part of Wells Fargo Advisors. The role leads Client Associates performing transactional tasks and processes, ensuring timely completion, quality, and compliance. It supports organizational performance by increasing adoption of digital onboarding and money movement, reducing operational support issues and documentation errors, and leading market readiness for new digital tools. The manager supervises day-to-day team operations, makes work-allocation and supervisory decisions, interprets policies and compliance requirements, and identifies process improvements and risk controls. The role is a point of contact and liaison for Financial Advisors, Client Associates, branch associates, Market Leaders, Branch and Area Managers, and Brokerage Support. It also oversees approvals for operational requests, develops and supports Client Associates through onboarding, training, engagement, recognition, and coaching, and visits branches across the market to oversee practices and coach on operational risk. The position requires ongoing compliance with applicable FINRA, state registration, licensing, background-screening, and Wells Fargo policies. It is not eligible for visa sponsorship. The role may require working at the assigned office location for at least one year from the hire date.

Requirements

At least 4 years of securities industry experience, or equivalent demonstrated through work experience, training, military experience, or education.
At least 1 year of leadership experience.
For US candidates, successful completion of FINRA Series 7 and 63 or Series 7 and 66 examinations, or FINRA-recognized equivalents, sufficient to qualify for immediate FINRA registration.
Obtain and/or maintain appropriate FINRA licenses for continued employment.
Complete FINRA Series 65 or 66 examinations, or an equivalent, within 90 days if not immediately available to transfer upon hire.
Comply with state law registration and licensing requirements; specific product licenses or SAFE licensing may apply.
Meet enhanced financial-fitness and criminal-background standards and successfully pass the required background check before hire.
Meet ongoing regulatory obligations, including periodic screening and mandatory reporting of certain incidents.
Comply with applicable policies concerning outside activities and personal investing and provide information to the Wells Fargo Personal Account Dealing Team when required.
Candidates must not be subject to statutory disqualification that would prevent association with a FINRA-registered broker-dealer.
This position is not eligible for visa sponsorship.

Nice To Haves

At least 1 year of leadership experience that includes managing, coaching, and training.
Knowledge and understanding of the brokerage industry, products, and operational procedures.
Excellent verbal, written, and interpersonal communication skills in team settings and in person.
Understanding of brokerage branch exams and regulatory requirements from an operational support perspective.
Client-service orientation toward internal and external customers.
Strong attention to detail and accuracy.
Ability to prioritize tasks, stay organized, and manage competing demands in a fast-paced environment.
FINRA Series 9/10 licensing.
FINRA supervisory license; the role may require working at the assigned office location for at least one year from the hire date.

Responsibilities

Lead a team of Client Associates in transactional tasks and processes to ensure timely completion, quality, and compliance.
Increase adoption of digital onboarding and money movement while reducing operational support issues and documentation errors.
Lead market readiness for new digital tools through proactive oversight and strategic rollout support.
Identify process-improvement opportunities and develop risk controls in less complex functional areas.
Make day-to-day supervisory decisions and resolve issues related to team supervision, work allocation, and daily operations.
Interpret policies, procedures, and compliance requirements.
Collaborate with the Market Support Manager, peers, colleagues, and mid-level managers, and interact directly with external customers.
Mentor and guide associate development and assist with hiring.
Serve as the initial contact for operational, service, and technology inquiries from Financial Advisors, Client Associates, and other branch associates.
Liaise between Market Leaders, Branch and Area Managers, Brokerage Support, and Client Associates on operations, compliance, and technology.
Review and approve operational requests, including asset movements, document approvals, and remediation initiatives.
Oversee onboarding, training, recognition, engagement, and development of new and existing Client Associates in designated markets.
Ensure Client Associates are trained in key Client Relationship Group ease-of-doing-business initiatives.
Visit branches across the market to oversee operational and support practices and coach on operational risk.
Maintain required FINRA licenses and comply with applicable state registration and licensing requirements and ongoing regulatory obligations.