Branch Support Manager

Wells Fargo•Short Hills, NJ

7d•$92,000 - $145,000

About The Position

Wells Fargo is seeking a Branch Support Manager in Wealth and Investment Management as part of Wells Fargo Advisors. This leadership role guides and develops a high-performing team while enhancing operational excellence across assigned markets and serving as a trusted partner. The manager supervises Client Associates, supports brokerage operations, and helps ensure quality, timely execution and compliance. The position involves overseeing adoption of digital onboarding and money-movement tools, supporting new tool rollouts, improving processes and risk controls, and resolving daily supervision and operational issues. The role manages people and financial resources for Brokerage Support, mentors and develops direct reports, and assists with hiring. The manager is an initial contact for operational, service and technology inquiries from Financial Advisors, branches and Support Center associates, and serves as a liaison among Market Leaders, Branch/Area Managers, Brokerage Support and Client Associates. Responsibilities also include operational transaction approvals and supervisory reviews; onboarding, training, recognition, engagement and development of Client Associates; ensuring training on CRG ease-of-doing-business initiatives; and visiting branches across the market to oversee support practices and coach on operational risk. The position is based at 51 John F Kennedy Pkwy, Short Hills, New Jersey. Travel of up to 20% may be required. The role is not eligible for visa sponsorship. Employees may be eligible for incentive opportunities in addition to the stated base pay range.

Requirements

At least 4 years of securities industry experience, or equivalent demonstrated through work experience, training, military experience or education.
At least 1 year of leadership experience.
For US candidates, successful completion of FINRA Series 7 and 63 or Series 7 and 66 examinations, or FINRA-recognized equivalents, sufficient to qualify for immediate FINRA registration.
Obtain and/or maintain appropriate FINRA licenses for ongoing employment. If not immediately available to transfer upon hire, complete FINRA Series 65 or 66 examinations, or an equivalent, within 90 days.
Comply with state law registration and licensing requirements; specific product licenses or SAFE licensing may also apply.
Meet enhanced financial fitness and criminal background standards and successfully pass the required FINRA background screening before hire.
Meet ongoing regulatory obligations, including periodic screening and mandatory reporting of certain incidents.
Comply with applicable policies regarding outside activities and personal investing, including providing information to the Wells Fargo Personal Account Dealing Team when required.
Ability to travel up to 20%.
This position is not eligible for visa sponsorship.

Nice To Haves

At least 1 year of leadership experience that includes managing, coaching and training.
Excellent verbal, written and interpersonal communication skills.
Ability to communicate effectively in person and in team settings to support the market.
Knowledge and understanding of the brokerage industry, products and operational procedures.
Understanding of brokerage branch exams and regulatory requirements from an operational support perspective.
Client-service orientation for internal and external customers.
Attention to detail and accuracy.
Organizational, multitasking and prioritization skills.
Series 9/10 licensing.
A FINRA supervisory license is desired.

Responsibilities

Supervise Client Associates in transactional tasks and processes to ensure timely completion, quality and compliance.
Increase adoption of digital onboarding and money-movement tools while reducing operational support issues and documentation errors.
Lead market readiness and support the strategic rollout of new digital tools.
Identify process improvement and risk-control opportunities in less complex functional areas.
Make day-to-day supervisory decisions and resolve issues involving team supervision, work allocation and daily operations.
Interpret applicable policies, procedures and compliance requirements.
Collaborate with the Market Support Manager, peers, colleagues and mid-level managers, and interact directly with external customers.
Manage the allocation of people and financial resources for Brokerage Support.
Mentor and guide direct reports' talent development and assist in hiring.
Serve as the initial contact for operational, service and technology inquiries from Financial Advisors, branches and Support Center associates.
Act as a liaison among Market Leaders, Branch/Area Managers, Brokerage Support and Client Associates on operations, compliance and technology.
Execute Support team approvals, including supervisory review and approval of operational transaction requests, asset movement, document approvals and remediation projects.
Oversee onboarding, training, recognition, engagement and development of new and existing Client Associates in designated markets.
Ensure Client Associates are trained in key CRG ease-of-doing-business initiatives.
Visit branches across the market to oversee operational and support practices and coach on operational risk.
Meet applicable risk-program, policy, compliance, escalation, remediation and regulatory obligations.