Branch Support Manager

Wells Fargo Bank•Short Hills, NJ

3d•Onsite

About The Position

Wells Fargo is seeking a Branch Support Manager in Wealth and Investment Management as part of Wells Fargo Advisors. This leadership role guides and develops a high-performing team, enhances operational excellence across assigned markets, and serves as a trusted partner. The position supervises Client Associates and supports brokerage operations, service, technology, compliance, and operational risk practices. It is based at 51 John F. Kennedy Parkway, Short Hills, New Jersey, and may require working in the assigned office location for at least one year. Travel of up to 20% is expected. The manager oversees transactional work and operational support, supports adoption and rollout of digital tools, and identifies process-improvement and risk-control opportunities. The role includes making day-to-day supervisory decisions, allocating people and financial resources, resolving operational issues, and interpreting policies and compliance requirements. The manager serves as an initial contact for operational, service, and technology inquiries and liaises with market and branch leadership, Support Center associates, and Client Associates. The position also includes supervisory review and approval of operational transaction requests and remediation work; onboarding, training, recognizing, engaging, and developing Client Associates; supporting hiring and talent development; and visiting branches to oversee support practices and coach on operational risk. Ongoing employment requires appropriate FINRA licensing and compliance with applicable state registration and licensing requirements. The role is not eligible for visa sponsorship and is subject to FINRA background screening and other stated regulatory obligations.

Requirements

At least 4 years of securities industry experience, or equivalent demonstrated through work experience, training, military experience, or education.
At least 1 year of leadership experience.
For U.S. candidates: successfully completed FINRA Series 7 and 63, or Series 7 and 66, examinations (or FINRA-recognized equivalents) sufficient to qualify for immediate FINRA registration.
Obtain and/or maintain appropriate FINRA licenses for ongoing employment. If Series 65 or 66 (or equivalent) is not immediately available to transfer upon hire, complete it within 90 days.
Comply with state law registration and licensing requirements; specific product licenses or SAFE licensing may apply.
Meet enhanced financial fitness and criminal background standards and pass a background check before hire.
Meet ongoing regulatory obligations, including periodic screening and mandatory reporting of certain incidents.
Ability to travel up to 20%.
The position is not eligible for visa sponsorship.
Comply with applicable policies regarding outside activities and/or personal investing, including providing information to the Wells Fargo Personal Account Dealing Team when applicable.

Nice To Haves

At least 1 year of leadership experience involving managing, coaching, and training.
Excellent verbal, written, and interpersonal communication skills.
Ability to communicate effectively in person and in team settings to support the Market.
Knowledge and understanding of the brokerage industry, products, and operational procedures.
Understanding of brokerage branch exams and regulatory requirements from an operational support perspective.
Client-service orientation for internal and external customers.
Attention to detail and accuracy.
Organizational, multitasking, and prioritization skills.
Series 9/10 licensing.
A FINRA supervisory license.

Responsibilities

Supervise a team of Client Associates performing transactional tasks and processes, ensuring timely completion, quality, and compliance.
Improve organizational performance by increasing digital onboarding and money-movement adoption while reducing operational support issues and documentation errors.
Lead market readiness for new digital tools through proactive oversight and strategic rollout support.
Identify process-improvement and risk-control opportunities in less complex functional areas.
Make day-to-day supervisory decisions and resolve issues related to team supervision, work allocation, and daily operations.
Interpret and apply policies, procedures, and compliance requirements.
Collaborate with the Market Support Manager, peers, colleagues, and mid-level managers, and interact directly with external customers.
Manage allocation of people and financial resources for Brokerage Support.
Mentor and guide direct reports' development and assist in hiring talent.
Serve as the initial contact for operational, service, and technology inquiries from Financial Advisors, branches, and Support Center associates.
Liaise between Market Leaders, Branch/Area Managers, Brokerage Support, and Client Associates on operations, compliance, and technology.
Execute Support team approvals, including supervisory review and approval of operational transaction requests such as asset movement and document approvals, and various remediation projects.
Onboard, train, recognize, engage, and develop new and existing Client Associates in designated markets.
Ensure Client Associates are trained in key CRG ease-of-doing-business initiatives.
Visit branches across the Market to oversee operational and support practices and coach on operational risk.
Maintain appropriate FINRA licenses and comply with applicable state registration and licensing requirements.