Branch Support Manager

Wells Fargo•Asheville, NC

About The Position

Wells Fargo is seeking a Branch Support Manager in Wealth and Investment Management as part of Wells Fargo Advisors. The role leads Client Associates and supports branch operations, service, technology, compliance, and risk practices across designated markets. The manager serves as an initial contact for operational, service, and technology inquiries from Financial Advisors, Client Associates, and other branch associates, and acts as a liaison among Market Leaders, Branch/Area Managers, the Brokerage Support team, and Client Associates. The position oversees daily work allocation and team operations, makes supervisory decisions, resolves issues, and interprets policies, procedures, and compliance requirements. It also supports digital onboarding and money-movement adoption, market readiness and rollout of new digital tools, process improvements, and risk controls. The manager executes approval processes for operational requests, including asset movements, document approvals, and remediation initiatives. The role is responsible for onboarding, training, recognition, engagement, and development of Client Associates; mentoring associates and assisting with hiring; ensuring training in key Client Relationship Group ease-of-doing-business initiatives; and visiting branches across the Market to oversee support practices and coach on operational risk. The role requires appropriate FINRA and state licensing, compliance with regulatory obligations, and successful background screening. Visa sponsorship is not available.

Requirements

4+ years of securities industry experience, or equivalent demonstrated through work experience, training, military experience, or education.
1+ year of leadership experience.
US only: Successfully completed FINRA Series 7 and 63 or Series 7 and 66 examinations, or FINRA-recognized equivalents, sufficient to qualify for immediate FINRA registration.
US only: Obtain and/or maintain appropriate FINRA licenses for ongoing employment; if Series 65 or 66 or equivalent is not immediately available to transfer upon hire, complete it within 90 days.
Meet applicable state law registration and licensing requirements and any applicable product or SAFE licensing requirements.
Successfully pass the required background check and meet ongoing regulatory obligations.

Nice To Haves

1+ year of leadership experience including managing, coaching, and training.
Knowledge and understanding of the brokerage industry, products, and operational procedures.
Excellent verbal, written, and interpersonal communication skills in team settings and in-person to support the Market.
Understanding of brokerage branch exams and regulatory requirements from an operational support perspective.
Client-service-centric approach for internal and external customers.
Strong attention to detail and accuracy.
Proven ability to prioritize tasks, stay organized, and manage competing demands in a fast-paced environment.
Series 9/10 licensing.
FINRA supervisory license.

Responsibilities

Lead a team of Client Associates in transactional tasks and processes to ensure timely completion, quality, and compliance.
Increase digital onboarding and money-movement adoption while reducing operational support issues and documentation errors.
Lead market readiness for new digital tools through proactive oversight and strategic rollout support.
Identify process-improvement and risk-control opportunities in less complex functional areas.
Make day-to-day supervisory decisions and resolve issues involving team supervision, work allocation, and daily operations.
Interpret policies, procedures, and compliance requirements.
Collaborate with the Market Support Manager, peers, colleagues, and mid-level managers, and interact directly with external customers.
Mentor and guide associate talent development and assist with hiring.
Serve as the initial point of contact for operational, service, and technology inquiries from Financial Advisors, Client Associates, and other branch associates.
Act as a liaison between Market Leaders, Branch/Area Managers, the Brokerage Support team, and Client Associates on operations, compliance, and technology.
Execute Support team approval processes, including reviewing and approving operational requests such as asset movements, document approvals, and remediation initiatives.
Oversee onboarding, training, recognition, engagement, and development of new and existing Client Associates within designated markets.
Ensure Client Associates are trained in key Client Relationship Group ease-of-doing-business initiatives.
Visit branches across the Market to oversee operational and support practices and coach on operational risk.
Meet applicable FINRA, state registration, licensing, background-screening, and ongoing regulatory requirements.