Branch Support Coordinator

Ambius • Marietta, GA

5d

About The Position

The Branch Support Coordinator provides day-to-day administrative support for a branch, including customer experience, billing and invoicing, system records, scheduling, sales entry, accounts payable and receivable, customer contract management, and office supply inventory. The role also supports branch and warehouse operations, WDS activities, month-end processes, reporting, and physical inventory. The coordinator may support other branch functions as assigned.

The position contributes to customer retention, NPS/CVC results, APBITA, revenue, and accounts receivable/days sales outstanding targets. Rentokil describes opportunities for career growth and promotion from within, competitive pay, and performance incentives for many roles.

Requirements

• High school diploma or GED required.
• Excellent listening and communication skills, including written and verbal communication.
• Excellent customer service skills.
• Strong organization and time-management skills, including the ability to manage multiple tasks and take direction from multiple departments.
• Ability to provide timely, clear, and concise feedback.
• Attention to detail and analytical skills.
• Customer focus and a growth mindset.
• Outstanding problem-solving abilities.
• Ability to handle stress and stress-related situations.
• Ability to work independently and take initiative.

Nice To Haves

• 3–5 years of business administrative experience preferred.
• Google Suite skills preferred.
• Experience supervising others preferred.
• 3–5 years of experience in a similar administrative role preferred.

Responsibilities

• Handle day-to-day branch administrative duties, including customer experience, billing and invoicing, maintaining system records, scheduling, and sales entry.
• Manage accounts payable processes, including creating purchase orders and coding and processing bills.
• Manage accounts receivable processes, including partnering with the collections team, handling credit requests and refunds, processing price changes, and pulling invoices as appropriate.
• Manage customer contracts, including database records, price increases, and new agreements.
• Maintain office supply inventory.
• Provide WDS support, including sales entry, routing, client contact information, and client inventory updates.
• Support branches in other assigned functions.
• Maintain adequate supplies inventory alongside the Warehouse Manager, if applicable.
• Maintain the Branch Holiday Pipeline.
• Support WDS sales delivery tickets, replacement tickets, blooming tickets, and master blooming schedules.
• Assist with the Commission SOP.
• Manage or assist with MUR reporting.
• Support WDS physical inventory processes.
• Assist with achieving customer retention, NPS/CVC, APBITA, revenue, and AR/DSO targets.

Benefits

• Competitive pay; many roles offer performance incentives.
• Career growth opportunities and promotion from within.
• Training and development programs.
• Tuition reimbursement for full-time colleagues.
• Medical, dental, vision, disability, and life insurance, plus other health benefits.
• Full-time colleagues can begin benefits enrollment immediately upon hire, with benefits starting on day one.
• 401(k) retirement plan with company-matching contributions.
• Vacation days and sick days.
• Company-paid holidays and floating holidays.
• A company mindset that prioritizes health, safety, and flexibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED