BRANCH COORDINATOR

Apria Healthcare•Charlottesville, VA

10d•$18 - $23•Onsite

About The Position

Branch Coordinators support patients and caregivers by phone and in person, providing customer service and working with patients, providers, and teammates to ensure orders are processed promptly, efficiently, and accurately. They help the company obtain documentation needed to bill health insurance plans and support patients in accessing their available health plan benefits and care. The role performs a range of branch processing and customer service tasks, including handling calls and walk-ins, creating and working orders, reviewing information across multiple systems, coordinating delivery appointments, verifying insurance and authorizations, obtaining documentation, processing payments, and conducting follow-up satisfaction calls. The position may also involve downloading data from respiratory recording devices and performing functional tests on certain respiratory equipment.

Requirements

High school diploma or equivalent.
At least one year of related work experience.
Organizing skills.
Problem-solving and analysis skills.
Patient-focused approach.
Teamwork skills.
Time management and multitasking skills.
Effective communication in person, by phone, and electronically.
Intermediate to advanced computer skills.
Ability to work proficiently within multiple systems at once.
English reading, writing, and verbal skills.
Intermediate-level math skills.

Nice To Haves

At least two years of experience in an office environment, healthcare setting, or call center.
Experience using a multi-line phone system.

Responsibilities

Act as the first point of contact for patients arriving in person.
Answer inbound calls on a multi-line phone system, provide information, troubleshoot common issues, coordinate resolutions with branch teams and other departments, and escalate concerns when necessary.
Perform branch processing duties, including creating and working orders, reviewing multiple systems, confirming delivery appointments, verifying insurance, obtaining equipment authorizations, monitoring faxes, and entering data.
Work with the sales team, referral sources, and patients to gather information and documentation needed to meet insurance guidelines.
Request health plan authorizations or information electronically or verbally as required.
Review new and recurring patient accounts and obtain documentation from referral sources needed to bill health insurance plans.
Collect credit card payments and billing information, reconcile daily receivables, and submit them to the lock box.
Make outbound customer satisfaction calls to patients and referral sources.
May download data from recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment.
May perform functional tests on certain respiratory equipment.
Perform other duties as required.