Branch Coordinator

Sherwin-Williams•Lexington, KY

5d•Onsite

About The Position

The Branch Coordinator works at Store #1929 in Lexington, Kentucky, and works closely with commercial paint customers to determine their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. The role is responsible for promptly resolving customer concerns, supporting client satisfaction, staying up to date on product features, and maintaining the quality and visual standards of the products and store. The position involves contact with customers, including potentially minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other items of value. The company states that it conducts a criminal-history review to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Nice To Haves

Valid, unrestricted driver's license.
High school diploma or GED.
At least one year of experience in delivery, retail, or customer service.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Build productive, trusting relationships with wholesale customers.
Process sales transactions accurately and in accordance with policies and procedures.
Follow and achieve monthly, quarterly, and yearly sales goals.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist with deliveries as needed.
Maintain assigned areas in an in-stock and presentable condition.
Remain knowledgeable about products offered and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.