Branch Coordinator

CenterWell•Overland Park, KS

2d•$39,000 - $49,400

About The Position

The Medical Records Clerk 2 assembles and maintains patients’ health information in medical records and charts while performing varied, moderately complex administrative, operational, and customer-support assignments. The role performs computations and typically works on semi-routine assignments. Responsibilities include preparing patient assessment packets; processing orders and related documentation; tracking, scanning, and copying records; updating agency systems; and completing end-of-period claim workflow tasks in coordination with branch staff. The position also supports daily branch operations by handling calls and mail, maintaining the phone system and employee roster, ordering office and medical supplies, assisting with billing tasks, and processing accounts payable. The employee must follow agency policies and participate in mandatory privacy and compliance programs.

Requirements

High school diploma or equivalent.
Typing and clerical skills and competence with computers.
At least 2 years of experience in the health care industry.
At least 1 year of experience in home health.
Understanding of issues related to home health and hospice service delivery and ability to solve problems effectively.
Knowledge of Medicare guidelines governing home health and hospice agencies.
Exceptional customer service skills and ability to communicate effectively with referral sources, patients, family members, and agency employees.
Organized, detail-oriented, and effective oral and written communication skills.
Ability to communicate with a diverse range of individuals.

Responsibilities

Prepare patient assessment packets, including admission, recertification, and post-hospital packets.
Process signed and unsigned orders and 485s.
Follow up on the Order Tracking Report weekly and according to procedure; reprocess unsigned orders at the end of an episode when prompted by the action screen.
Date-stamp received documents, except start-of-care paperwork and paper visit notes, and complete scanning into the client chart within 24 hours of the stamp date.
Copy documentation and assist with ADR preparation.
Update HCHB and other computer programs as appropriate.
Complete end-of-period claim workflow as part of Billing Specialist responsibilities, confirm orders are appropriately signed, and coordinate with branch administrative staff to satisfy billing requirements and release claims timely.
Adhere to and participate in the Agency’s mandatory HIPAA/Privacy Program and Employee Compliance Program.
Read and follow Agency Policies and Procedures and Employee Handbook Guidelines.
Handle incoming telephone calls professionally, screen and route calls to appropriate agency staff, and maintain the phone system, including voice mailboxes and the employee phone roster.
Process incoming and outgoing mail.
Manage and order office supplies, including agency-specific forms.
Manage, order, and distribute medical supplies as needed.
Assist BD with EOE billing tasks.
Manage and process accounts payable, routing items to the appropriate corporate department as needed.
Perform additional duties and responsibilities as assigned.